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Scenario for Managing Auto Policies

This scenario features sample tasks performed by a licensed sales representative. Your company might follow a different workflow according to its business requirements.

In this scenario, a licensed sales representative for an auto insurance company is on the phone with a prospective customer.

She uses the Quick Quote view to prompt the customer for enough information to provide an initial quote. Then, she adds underwriting information and runs an underwriting report to obtain the rest of the information she needs. Next, she enters information about vehicle coverages and value. Then she adds adjustments for policy discounts and feeds the revised data into the external rating calculator to view the resulting premiums. She gives the prospect a verbal quote and ends the conversation.

The next day, she receives an email message that the prospect has called back and will probably purchase a policy, but requires a new quote with a $250 deductible instead of $100.

During the second call, the prospect confirms the intent to purchase the quoted policy. The quote now needs to be prepared for eventual contract issuance. This includes collecting information about any parties that hold liens against the insured vehicles and determining billing and payment arrangements. The sales representative follows the procedures implemented by her company to submit the policy for issuance and billing.

In this scenario, end users are the sales representatives who manage auto policy information. They enter information to:

• Provide auto insurance policy quotes
• Add underwriting information
• Order underwriting reports
• Add the appropriate discounts
• Add vehicles or drivers to a policy
• Set up payment plans