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Scenario for PUL Policies

This scenario features sample tasks performed by a licensed sales representative. Your company might follow a different workflow according to its business requirements.

In this scenario, a licensed sales representative for a PUL insurance company is on the phone with a customer who has a homeowner's policy with your company.

Using the fields on the Quick Quote view as a guide, the sales representative asks the customer a series of questions in order to gather enough information to provide an initial quote. Because this is a PUL quote, he collects vehicle information, property (residence) information, watercraft information, and underlying policy information. Underlying policies are those whose liability coverage is extended by the PUL policy.

After the data has been collected, he submits it to an external rating calculator to determine the premium. Then, he gives the customer a verbal quote, and the customer indicates an intention to purchase the policy.

The quote now needs to be prepared for eventual contract issuance. This includes collecting detailed information about the insured vehicles, boats, or property and any underlying policies and billing and payment arrangements.

Then, he follows the procedures implemented by his company to submit the policy for issuance and billing.

In this scenario, end users are licensed sales representatives who service customers. They enter information to:

• Provide quotes
• Collect underwriting, rating, and underlying policy information about vehicles, properties, and watercraft