Siebel Life Sciences Guide > Recording Product Analysis for Adverse Events and Complaints Management > Process of Product Analysis Following a Product Issue >

Approving or Rejecting Product Analysis Records

Depending on your business process, an approved product analysis might be required before corrective actions can be taken.

In the preconfigured application, the required approvers for product analysis records are:

• The manager of the product analysis primary owner
• The primary owner of the product issue record that generated product analysis

This task is a step in Process of Product Analysis Following a Product Issue.

Approving Product Analysis Records

The following procedure shows you how to approve a product analysis record.

To approve a product analysis record

1. Navigate to Inbox screen, then the Inbox Items List view.
2. In the Inbox Items List, review and approve the item.

   The status of the product analysis becomes Closed and the sub status becomes Approved.

Rejecting Product Analysis Records

The following procedure shows you how to reject a product analysis record.

To reject a product analysis record

1. Navigate to Inbox screen, then the Inbox Items List view.
2. In the Inbox Items List, review and reject the item.

   The status of the product analysis changes to Rejected. In such cases, the product analysis team member must submit the record again.

   If Manager 1 rejects the item before Manager 2 takes action on it, Manager 2 never sees the item (it is deleted from Manager 2's Inbox when it is rejected by Manager 1).

For more information about the Inbox, see Siebel Applications Administration Guide.