Siebel Order Management Guide Addendum for Communications > Customer Asset-Based Ordering >

Disconnecting a Service Item

A customer working on the Web can disconnect a complete service item and all of its components. This task disconnects the parent product and all child products on lower levels of the hierarchy. You cannot disconnect a child product without disconnecting the parent product.

NOTE:  In Oracle's Siebel eSales for Communications, Media, and Energy, orders and services are the same. When you select Service Items under the Products & Services tab, you access screens to work with existing orders.

To disconnect a service item

1. In the My Account screen, in the Products & Services list, click Service Items.

   The Service Items screen appears.

2. In the Select Account list, if necessary, select the account with service items to disconnect.

   You might have to select an account for this service if you have multiple accounts.

3. In the Service Items list, select the item to disconnect.
4. Click Disconnect.

   When the shopping cart appears, you can see the product and all of its components with delete action codes.

5. Click Check Out.