Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering >

Adding Special Rating Items to a Quote or Order

Siebel Order Management for Industry Applications supports a friends and family feature that allows your customers to have unlimited calling to the numbers they identify. A special rating product is a product record that defines a friends and family plan and its characteristics. A special rating list specifies the phone numbers of the designated family and friends plan members.

You can add special a special rating product to a quote or sales order, and associate a special rating list with that product. When you associate a special rating list with a special rating product in a sales order, you set up the friends and family plan specified in the product for the phone numbers on the list.

To add special rating items to a quote or sales order, perform the following tasks:

• Adding Special Rating Items to a Quote
• Adding Special Rating Items to a Sales Order

NOTE:  Before performing these procedures, you must create special rating products and special rating lists. For more information about creating special rating products and special rating lists, see the chapter on profiles in Siebel Communications Guide.