Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering >

Debundling Component Assets from a Promotion

Siebel Product Administration Guide has a one-click solution to debundle a promotion component. For example, you can remove the Wireless Service component from the Triple-Play offer promotion.

The De-Bundle function checks for commitment violations.

If no commitment violations occur, then all the selected components are debundled.

If only one commitment violation occurs, then the user has the following options:

• If debundling the components violates a promotion, then a warning message advises the user to disconnect the promotion.
• If debundling the component does not violate the promotion but it violates its own commitment, then a warning message gives the user the following options:
  • ACCEPT: Debundle both the violating and non-violating components and add the penalty charges.
  • SKIP: Debundle the non-violating components alone.
  • CANCEL: Terminate the entire workflow.

If multiple commitment violations occur, then a warning message gives the user the following options:

• SKIP: Debundle the non-violating components alone.
• CANCEL: Terminate the entire flow.

Debundle supports multi-select.

To debundle component assets from a promotion

1. Navigate to Accounts, then Accounts List.
2. Use the vertical navigation buttons or perform a query to find the relevant account.
3. In the Installed Assets view, select the Product to debundle.
4. Click Menu and select De-Bundle Promotion. Only the assets that belong to a promotion can be debundled.

   The Line Items, Totals view is displayed. For the debundled product, the Action field displays Update and the Promotion field is empty. In the resulting document (quote or sales order), debundling results in an Update action on the asset being debundled. The promotion association is removed.

   NOTE:  An error message is returned if an attempt is made to debundle a mandatory component. A mandatory component in a bundled promotion will has minimum cardinality value higher than 0.