About Partner Performance and Reporting

Siebel PRM gives you a number of ways to analyze partner performance, including the following:

• CHAMP Planning and Partner Performance Reports. CHAMP planning lets you create initiatives and joint business plans with your partners. Because these plans have clearly defined objectives and action plans, you can create and use CHAMP metrics to measure the success of each partner company in achieving its objectives. You can also use the Partner Performance view of the Partners screen to see reports about a partner's performance. For more information, see "Using CHAMP Planning and Partner Performance Reports".

• Assessments. Assessments let you evaluate partner performance based on criteria that you specify in assessment templates. They let you define any criteria that meet your needs. For more information, see "Using Assessments to Evaluate Partner Performance".

• Siebel PRM Reports. Siebel PRM includes many built-in reports that let you integrate information and performance results from different tools. These prebuilt reports include Smart Reports, which incorporate recommended practices from sales and call center applications, and Parameterized Reports, which let the user customize the report at runtime. For more information, see "Using Siebel PRM Reports".

• Partner Analysis. Partner Analysis uses Oracle Business Intelligence Enterprise Edition and the Siebel Data Warehouse. Partner Analysis includes nearly 200 prebuilt, partner-specific reports to help brand owners assess individual partner performance and the success of the partnership program as a whole. In addition, Siebel PRM includes hundreds of prebuilt reports for sales analysis, service analysis, marketing analysis, and executive analysis within your organization. The reports focus on key performance indicators across a large number of predefined metrics. Oracle Business Intelligence Enterprise Edition also lets users design new reports using a drag-and-drop interface. For more information, see "Oracle Business Intelligence Enterprise Edition Partner Reports".

You can use one or more of these methods of reporting or evaluating partner performance, depending on your business needs.