10 Managing Service Requests with Siebel PRM

This chapter describes examples that illustrate different ways that you can use Siebel PRM to manage service requests. It includes the following topics:

• "About Managing Service Requests with Siebel PRM"

• "About Managing Customer Service Requests with Siebel PRM"

• "Examples for Partner-Led Customer Service"

• "Examples for Collaborative Customer Service"

• "Examples of Field Service with Siebel PRM"

• "About Managing Partners' Service Requests"

• "Solutions and SmartScripts with Siebel PRM"

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