About Transactional and Master Data

Siebel Business Applications include two different types of data, which you work with in different ways:

• Transactional Data. This is data that users can create, read, edit, and delete, such as opportunities, accounts, contacts, and service requests. It can be assigned to individuals, groups of individuals (such as a sales team), or to organizations.

• Master (or Referential) Data. This is data that users can only read, such as sales literature and service solutions. It is usually assigned to groups of users through access groups.

This chapter has a separate topic on how to work with each of these two types of data, because they are assigned differently. For more information on making transactional and master data visible to users, see Siebel Security Guide.