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Processing Benefit Payments

After a benefit payment amount is determined, an agent can forward payment data for the benefit to an accounts payable application. For more information, see About Integrating Siebel Public Sector with Accounts Payable.

When a citizen is paid, the Status field of the payment changes to Paid. When a payment is processed, the Payment number (#) field of the payment is populated. You cannot process more than one benefit payment at a time. Also, you can process a benefit payment only if the Status field in the payment record is Pending or Approved.

This task is a step in Process of Managing Benefits for Cases.

To process a benefit payment

1. Navigate to the Cases screen, then the Case List view.
2. Drill down on the Case Name field of the case for which you want to process a benefit payment.
3. Navigate to the Plans view, then the Benefit Plans view.
4. In the Payments list, select the payment that you want to process, and click Send Payment.

   The Status field of the payment changes to Submitted-Pending.