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Siebel Public Sector Guide > Managing Benefits Cases > Process of Managing Appeal Cases > Completing Appeal CasesTo make a decision about an appeal, a board reviews the evidence in the appeal case and any other evidence or arguments that the citizen presents to the board. After its review, the board might decide to increase benefits (or approve the appeal), not change benefits (or deny the appeal), decrease benefits, suspend benefits, or terminate benefits. After the board makes a decision about an appeal, the agent who manages the citizen's case, completes the appeal case by changing the status of the appeal case to Closed. If the citizen re-appeals the case, then the agent can change the status of the appeal case back to Active, or the agent can delete the appeal case and create a new one. This task is a step in Process of Managing Appeal Cases.
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