Troubleshooting Password Changes By Checking for Failed Server Tasks

If you change the Siebel administrator (SADMIN) password or the Table Owner password, then you can verify that the password change has not caused errors by checking that all server tasks are still running. If a server task has failed, then update the password for the task. The following procedure describes how to troubleshoot password changes.

To troubleshoot password changes  

1. After the Siebel Server restarts:

   1. Log into a Siebel employee application, such as Siebel Call Center.

   2. Navigate to the Administration - Server Management screen, then the Servers view.

   3. In the Siebel Servers list, select the applicable Siebel Server.

   4. Click the Tasks tab and check to see if any server tasks have an error.

      For example, if you are running Call Center Object Manager, then check if there is a task for this component that has an error.

2. For each Server Task that displays an error, update passwords for both the Siebel administrator account and the Table Owner for that task.

   1. Navigate to the Administration - Server Configuration screen, then the Enterprises view.

   2. Click the Component Definitions tab.

   3. Select the component that initiated the failed task.

      For example, if Call Center Object Manager had a failed task, then display the record for the Call Center Object Manager component definition.

   4. Click the Parameters view tab to display parameters for this component definition.

   5. Respecify password values for the applicable parameters for this component definition.

      For example, if the Password or Table Owner Password parameters are not set correctly for the Call Center Object Manager component definition, that might be the reason for the failed tasks. If so, then respecifying the correct values will solve the problem.

3. Restart the Siebel Server computer, and check again if any tasks failed.