Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > Appointment Booking Integration > Integration Flows That Book an Appointment >

Integration Flow That Books an Appointment for a Child Activity

Users must associate an already booked activity, which will be the parent activity for the current activity, and set the minimum offset duration (within which the child activity has to be scheduled from parent activity) and the maximum offset (within which the child activity has to be scheduled from parent activity) activity. The minimum offset and maximum offset are in minutes and considered from the Start time of the Parent activity.

When you click of Book Appointment, Siebel CRM makes a Web service call to the Upsert_Appointment method of the ABSService Web service. The mediator forwards the request to the BPEL flow to insert the activity in Oracle Real-Time Scheduler. The BPEL flow then calls the M1- MaintainActivityByHost Web service method from the Oracle Real-Time Scheduler. Instead of displaying the slots, Siebel CRM will display a confirmation message while booking an appointment for Child Activity.