This chapter describes how the connector synchronizes shift, break, period of unavailability (POU), or activity data from Oracle Real-Time Scheduler to Siebel CRM. It includes the following topics:

• Overview of How the Connector Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM
• Integration Flow That Synchronizes Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM
• Web Services That Synchronize Activity and Related Data from Oracle Real-Time Scheduler to Siebel CRM