Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide > How the Connector Synchronizes Activity and Related Data from Siebel CRM to Oracle Real-Time Scheduler >

Overview of How the Connector Synchronizes a Status from Siebel CRM to Oracle Real-Time Scheduler

The field technician can send the following updates to Oracle Real-Time Scheduler:

• Activity status updates, such as Acknowledged, Enroute, In Progress, Completed, and so forth
• Shift log on and log off
• Break start and break complete
• POU start and POU complete

Siebel CRM sends all status updates that relate to a shift, break, POU, or activity to Oracle Real-Time Scheduler through a single composite. Siebel Field Service Integration to Oracle Real-Time Scheduler uses separate Business Process Execution Language (BPEL) processes within the composite to synchronize a shift, break, POU, or activity.

For more information, see Integration Services.