Siebel Smart Answer Guide > Configuring and Implementing Siebel Smart Answer >

Creating a Siebel Email Response Profile

In order to enable Siebel Smart Answer inside Siebel Server, an email response profile is required.

Implementing Siebel Smart Answer in Siebel Email Response

Use the following procedure to implement Siebel Smart Answer in Siebel Email Response.

To implement Siebel Smart Answer in Siebel Email Response

1. Create a Siebel Email Response profile.
2. Associate the profile with a setting.
3. Make sure the Siebel Email Response - Process Message Workflow points to the Siebel Smart Answer profile.
4. Set up input arguments.

Creating a Siebel Email Response Profile

Use the following procedure to create a Siebel Email Response profile.

To create a Siebel Email Response profile

1. Navigate to the Administration - Smart Answer screen, then the Smart Answer Profiles view.
2. In the Smart Answer Profiles screen, select New, and then complete the required Siebel Email Response Profile fields.

   The following table lists the Siebel Email Response Profile fields.

Associating a Siebel Email Response Profile with a Setting

Use the following procedure to associate a Siebel Email Response profile with a setting.

To associate a Siebel Email Response profile with a setting

1. Navigate to the Administration - Smart Answer screen, then the Smart Answer Profiles view.
2. Select the profile, and then the Settings view tab.
3. Select New, and then a setting.
4. Select OK.

NOTE:  The Siebel Email Response profile is configured in advance to send body and subject fields for categorization. To add another field, see Creating Additional Fields for Analyzing Incoming Messages.