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Siebel Email Response and Response Groups

In Siebel Email Response, you must create one response group for each knowledge base catalog. The knowledge base catalog name on the Siebel Smart Answer server component must match the knowledge base catalog name on the appropriate response group.

The Siebel Email Response - Process Message workflow can send the Body, Subject, and Sender fields of the email message to the categorization engine for analysis. You can also send one additional field. Use the Text label to specify the name of the field that you want to send.

In the Siebel Smart Answer Administration Tool, the Body, Subject, and Sender fields of the corpus entries are used to build the knowledge base if they are available. For instance, a product manual will only have message field populated. In the Siebel Email Response - Process Message workflow, you must add the input arguments for the fields you want the categorization engine to analyze. Body and Subject are default input arguments. If you want the categorization engine to analyze the Sender field, you must add the input argument for the Sender field. For more information about how to add input arguments, see Creating Additional Fields for Analyzing Incoming Messages.