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Components of Siebel Smart Answer Server

Siebel Smart Answer uses the following components:

• Siebel Smart Answer Installer. The installer for Siebel Smart Answer will perform the initial steps of configuration and installation for your Siebel Smart Answer System. It is capable of installing the Siebel Smart Answer Server and Siebel Smart Answer Administrative Tool. It also contains all the necessary software required for the Siebel Smart Answer Integration Adapter.
• Siebel Smart Answer Server. All the major functionality of the Siebel Smart Answer System is driven by the Siebel Smart Answer Server, such as the operations of the Integration Adapter and Administrative Tool. The Siebel Smart Answer Server is capable of running a master and slave setup such that if a Siebel Smart Answer Server fails, the slave server will immediately take over operation, ensuring high availability.
• Siebel Smart Answer Administration Tool. This tool is a graphical user interface for managing the data inside of the Siebel Smart Answer Server. For more information on Siebel Smart Answer Administration Tool, see Using the Siebel Smart Answer Administration Tool.
• Siebel Smart Answer Integration Adapter for Siebel. The adapter is a small library that allows Siebel Business Applications to connect to the Siebel Smart Answer Server for providing Language Identification, Categorization, and Feedback for Categorization.