Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Assigning and Managing Categories for Corpus Entries >

Bulk Importing of Category Assignments

Bulk importing of corpus entries and category assignments is most appropriate when a call center has a large set of existing emails and they have already been labeled with one or more categories. For example, as soon as a customer request has been resolved, a call center site might store all service requests with its resolution category in a database table. During the Siebel Smart Answer corpus preparation, the database can be queried for the customer email content and the resolution category. The results of the query can be quickly formatted into a bulk import CSV file.