Siebel Smart Answer Guide > Using the Siebel Smart Answer Administration Tool > Creating a Knowledge Base Model Using the Benchmark and Analyze Work Flow >

Modifying the corpus using Benchmark Results

The knowledge base benchmark is the best way to measure the expected performance of your knowledge base model in the call center run time environment. When first building a knowledge base it is expected that you must adjust your knowledge base inputs - the categories, corpus entries, and category assignments, at least once before the knowledge base model will be ready for export in the Siebel Smart Answer environment. The Knowledge Base Benchmarking Tab lists each of the categories with their accuracy scores as well as their corresponding entries.

To adjust and analyze your knowledge base model

1. Navigate to the Knowledge Base Benchmarking Tab.
2. Select a category row and select View... Miscategorized entries to display all the entries that were incorrectly assigned to the selected category.
3. Inspect each entry to verify that:
   1. It really belongs to the category currently assigned to it and not to the one it was categorized as during the benchmarking process. If not, re-label the entry with correct category by clicking Edit entry at the bottom of the screen and changing the category name using the plus and minus signs.
   2. The content of the entry is informative and meaningful for the currently assigned category. If not then modify the contents of the entry by clicking Edit entry.
   3. For instructions on how to delete an entry because it is noisy or contains irrelevant information, see Modifying Corpuses.