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Siebel SmartScript Administration Guide > Modifying the Customer Dashboard > Overview of Configuring the Customer DashboardThe Customer Dashboard is configured to capture and display information about the contact with whom communication is taking place, such as the contact name, phone number, address, and account. You can set the values in the Customer Dashboard using Communications Server events (such as CTI events), the Search Center, Siebel SmartScript, or directly through Siebel VB. The typical tasks to configure Customer Dashboard include:
For more information about working with Siebel Tools, see Using Siebel Tools. For more information on Siebel Communications Server, including information on using CTI to configure the Customer Dashboard, see Siebel Communications Server Administration Guide. |
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