Siebel Social Media Guide > Working With Social Media Screens and Views >

Example of Sending a Social Media Post from Oracle Social Engagement and Monitoring to Siebel Service

Oracle Social Engagement and Monitoring allows you to define searches and review social media posts over a given period. When a post is identified as a potential service issue, a community manager can select the individual post and forward it to Siebel Service through a Send-to-Siebel operation.