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Controlling Activities

This topic describes business component user properties that you can use to control activities.

Determining Charges for Service Activities

The ChargeBusinessService user property specifies the name of the business service that Siebel CRM uses to determine charges for a service activity. You must not enclose this name in quotes. For example:

FS Service Charge

You can configure Siebel CRM to deactivate this user property or modify the value for it, but not to create a new instance of it.

Specifying the Business Service Method for Activity Charges

The ChargeBusinessServiceMethodn user property specifies the name of the business service method that Siebel CRM uses to determine charges for a service activity. You must not enclose this name in quotes and it must identify a business service method that resides on the business service that the ChargeBusinessService user property specifies. For example, ChargeBusinessServiceMethod1 can contain a value of CreateServiceCharges. This value identifies a method of the FS Service Charge business service.

You can configure Siebel CRM to deactivate this user property or modify the value for it, but not to create a new instance of it.

Updating the Synchronization Status for Activities

The Update Status To Synchronized user property sets the status of some activities to Synchronized during a handheld synchronization. It can contain one of the following values:

• Y. Modify the activity status to Synchronized.
• N or this user property does not exist. Do not modify the activity status to Synchronized.

The Update Status To Synchronized Types user property determines the types of activities that Siebel CRM updates.

An activity that includes the Status field set to Synchronized in a Siebel Industry Application is read-only in the Activities view.

Siebel CRM supports this user property in the CSSBCFINSActivity class but not subclasses of this class.

You can configure Siebel CRM to deactivate this user property or modify the value for it, but not to create a new instance of it.