Siebel Developer's Reference > Business Component User Properties > Controlling Parent and Child Relationships >

Enabling Service Request Updates in Child Business Components

The Always Enable Child: buscompname user property determines whether Siebel CRM can update a child business component of a service request after it closes this service request. It must contain a Boolean value. If TRUE, then Siebel CRM can update the child business components of a service request even if this service request is closed.

You can also modify the service request status to Open to modify a closed service request and child business component.

Enabling Service Request Updates in Child Business Components with Customer Surveys

The Always Enable Child: Customer Survey user property of the Service Request business component enables or disables customer surveys. Closing a service request does not prevent Siebel CRM from updating the child Customer Satisfaction business component. You can survey your customers even if the service request is resolved.

To allow Siebel CRM to update other business components, you can add user properties to the Service Request business component, and then substitute the appropriate business component name for Customer Survey.