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Disabling Data Quality Synchronization in UCM Transaction Manager Business Service

NOTE:  This topic is applicable only if you are using Oracle Data Quality as your Matching Engine. Disable this process property with caution, as doing so also disables data quality synchronization between Oracle Customer Hub (UCM) and Oracle Data Quality Matching Server.

Oracle Customer Hub (UCM) features both coarse grain and fine grain Web services for all key entities such as Person, Organization, Group, and Financial Account. All requests that come into Oracle Customer Hub (UCM) from external systems come by way of coarse grain Web services, and each request goes through the UCM Transaction Manager and the IIR server. A set of mandatory fields must be passed to the Siebel integration object whenever a synchronization operation with the IIR server is called from the UCM Transaction Manager.

Synchronization can reduce performance if you have, for instance, multiple address deduplication configured. While CRUD operations do not tax system resources in the same way, there is the potential for performance issues when executing operations such as updating party relationships, or updating specific non matching fields, such as Secondary Email Address, Fax Number, and so on.

A process property called Turn On DQ External Sync for the workflow which uses the UCM Transaction Manager business service allows you to disable external data synchronization. The process property functions as a switch and is enabled by default. If you set the process property to False, a synchronization call from the UCM Transaction Manager business service to the IIR server is not made.

To disable data quality synchronization for the UCM Transaction Manager business service

1. In Siebel Tools, lock the relevant project.
2. In the Object Explorer, select Workflow Process, then query for YYY in the Object List Editor.
3. Select the YYY workflow in the Workflow Processes list.
4. In the Object Explorer, select WF Process Prop, then add Turn On DQ External Sync in the Object List Editor.
5. Add the value of Turn On DQ External Sync to False to disable data quality synchronization.

   Turn On DQ External Sync is set to True by default.