Oracle Customer Hub (UCM) Master Data Management Reference > Configuring the MDM Foundation and Workflows >

About the Integration of Oracle Customer Hub (UCM) with Siebel Business Applications

Oracle Customer Hub (UCM) is preconfigured to support integration with a combined instance of Siebel Business Applications and Oracle Customer Hub (UCM). When enabled, the integration allows Oracle Customer Hub (UCM) to apply history, cross-reference, and data quality processes to Siebel CRM contact and account data.

The integration uses Oracle Customer Hub (UCM) CRMML interface to deliver and receive data messages. It includes the following preconfigured workflows to facilitate the integration:

• CRM-UCM-Account-WF
• CRM-UCM-Contact-WF
• UCM-CRM-Account-WF
• UCM-CRM-Contact-WF

For information on extending the integration of Oracle Customer Hub (UCM) with Siebel Business Applications, see Extending the Integration of Oracle Customer Hub (UCM) with Siebel Business Applications.

To enable the preconfigured integration of Oracle Customer Hub (UCM) with Siebel Business Applications, make sure the system preference, Enable UCM Processes, is set to True. For more information on UCM System Preferences, see About System Preferences for Oracle Customer Hub (UCM).