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Running Communications Inbound Receiver

When the Communications Management component group is enabled, the Communications Inbound Receiver component starts automatically. For any computer on which you do not want to run Communications Inbound Receiver, configure the Siebel Server to not start it. Communications Inbound Receiver restarts automatically if the Siebel Server fails and is brought back up.

Communications Inbound Receiver is a batch-mode server component, although it also has characteristics of other component types. It relies on the services of the Server Request Broker and Server Request Processor server components. These components must be running on the Siebel Server for communications to process successfully. As a batch-mode component, Communications Inbound Receiver has requirements. For more information, see Synchronizing Batch-Mode Server Components. For more information about configuring, starting, and stopping Siebel Server components, see Siebel System Administration Guide.

To provide greater availability and reliability for your deployment of the Communications Inbound Receiver server component, you can update active response groups and individual profiles loaded in active response groups without stopping and restarting the server component as follows:

• Update profiles by using the Submit Profile Changes command for the profile.
• Update response groups (and all profiles in the response group) by using the Submit Response Group Changes command for the response group.