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Contexts of Use for Communications Driver Profiles

Administrators or (in limited contexts) users can create communications driver profiles. They can specify communications driver profiles for use by administrators and users in many communications-related contexts in the Siebel application.

Administrator Contexts for Using Profiles

Administrators specify profiles in the following contexts:

• When defining response groups for inbound communications to support Siebel Email Response.
• When configuring mobile devices associated with employees, contacts, or others. This configuration supports wireless messaging. These profiles are associated with device addresses for each mobile device for each person.

User Contexts for Using Profiles

In general, users specify profiles in the following contexts:

• When specifying a default email or fax profile in the Outbound Communications view of the User Preferences screen. The profile specifies the message sender.
• To specify the sender when sending outbound communications using the Send Email command (for the native Siebel email client) or the Send Fax command.
• When configuring mobile devices associated with the user. This configuration supports wireless messaging. Profiles are associated with device addresses for each mobile device for the user.

Specialized users specify profiles in the following contexts:

• When defining communications templates for use with outbound communication requests.
• When defining contact lists for vendor campaign execution in Siebel Marketing.

If the capability is provided to them, then users can create profiles for their own use by using the My Profiles view in the Communications screen. User-defined profiles support particular features, such as the Send Email or Send Fax command, for which the users can directly specify the profile to use.

In any of the user contexts, an user can see only the profiles that meet one of the following conditions:

• The responsibility associated with the profile is one of the user's responsibilities and the organization associated with the profile includes the user's current position.
• The user created the profile.