Siebel Email Administration Guide > Managing Workflows for Siebel Email Response >

Running the Process Simulator

After modifying a workflow, test the changes to make sure they are working properly. To modify and test changes to the workflow process, use the Process Simulator. To use the Process Simulator, the administrator must set up the eMail Response - Process Message workflow to run in test mode. For more information about the Process Simulator, see Siebel Business Process Framework: Workflow Guide.

In the production environment, Communications Inbound Processor executes the eMail Response - Process Message workflow. In test mode, process properties for the workflow are loaded from an XML file, not dynamically loaded by the Communications Inbound Processor server component, to enable the administrator to modify each parameter individually.

To modify test XML files (example)

1. Copy the test XML files from the sample database subdirectory (sample\applications\email_response).

   NOTE:  Test XML files are installed when you install the Sample Database.

2. Create a new directory on your Siebel Server (for example, C:\testmode).

   NOTE:  You do not need to use this exact location on your Siebel Server as long as you modify the XML file to reference the new directory. If the directory in which you copy the test mode files is not C:\testmode, then you must modify the OrigMsgFile parameter in the XML file to match the directory that you create for the files.

3. Copy the test files from the sample database subdirectory to your new directory.
4. Open the testmode.xml file in the text editor that you use for these files.

   NOTE:  If files with the XML extension are mapped to open in your Web browser, open the text editor, and then open the file from the text editor.

5. Modify the required parameters in the following table.

   Output Argument	Example of a Value	Description
   CcList	"replaceme@example.com;test @test.com;casey_cheng @example.com"	Optional. A semicolon-delimited list of email addresses in the CC field of the message, enclosed in double quotation marks.
   HasAttach	N	Do not modify.
   Loopback_spcCandidate	N	Optional. Change to Y if the message is a loop-back candidate.
   MsgClass	IPM.Note	Do not modify.
   OrigMsgFile	C:\testmode\OriginalMessageText _3B88245D00000001.txt	Optional. A file path pointing to the original message file.
   Prefix	None	Do not modify.
   Received	08/25/11 15:20:40	Optional. The time the email server receives the message.
   ReceiverAddress	replaceme@example.com	Required. The email address of a working Siebel Communications Server profile on your server.
   ReceiverName	replaceme@example.com	Required. The name of a working Siebel Communications Server profile on your server.
   SenderAddress	casey_cheng@example.com	Required. The email address of the sender of the message.
   SenderAddrType	None	Optional. The type of sender address.
   SenderName	Casey Cheng	Required. The text name of the message sender.
   SenderReplyNames	The customer's name	The text name of the person to whom the reply is sent.
   Sent	08/25/11 15:20:26	Optional. The time that the message is sent.
   SiebelChannelProfile	replaceme@example.com	Required. Same as the ReceiverAddress field.
   SiebelChannelType	Email	Do not modify.
   SiebelChannelTypeString	POP3SMTP	Do not modify.
   SiebelDriverEventName	MsgRead	Do not modify.
   SiebelDriverNotifyWhen Done	0	Do not modify.
   SiebelWorkItemID	10-3SYAC##998778040:1	Do not modify.
   Subject	This subject is a test.	Optional. The text in the subject line of an email message.
   TextNote	Fundamentally, computers just deal with numbers.	Optional. The plain text version of the email message body.
   TextNoteCharset	us-ascii	Do not modify.
   ToList	test2@example.com	Required. The email address to which the message is sent.

6. Save and close the XML file.

Setting Up Test Mode Process

After modifying the XML file, the administrator must use Siebel Tools to set up the Enable Test Mode process.

To set up the Enable Test Mode process

1. In Siebel Tools Object Explorer, select the Workflow Processes object.
2. In the Workflow Processes list, query for a process name of eMail Response - Process Message.
3. In the Workflow Processes list, select eMail Response - Process Message and then click Revise.

   The status of the workflow changes to In Progress.

4. In the WF Processes list, right-click eMail Response - Process Message and choose Edit Workflow Process.

   The Business Process Designer appears.

5. In the Workflow Process Props list, select XmlTestFileName.
6. In the Default String field, enter the complete directory path and the file name of the test XML file.

   NOTE:  You must include the complete directory path to this file.

7. In the History Toolbar, click Back to return to Siebel Tools.
8. In the Workflow Processes list, right-click eMail Response - Process Message and choose Simulate Workflow Process.

   The Process Simulator starts.