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Siebel Email Administration Guide > Managing Workflows for Siebel Email Response > Process of Modifying Workflow Processes > Parsing for Fields in Incoming EmailYou can modify the eMail Response - SR Submit workflow to process other keywords in the Service Request business component. Identify the additional fields that you want to parse from incoming email and locate them in the Service Request business component. In the following example, you want to look for the Priority field. Verify that the field is available in the Mail Agent Service Request business component. If the field is not in the business component, then extend the business component. For information about extending the Mail Agent Service Request business component, see Using Siebel Tools. For more information, see Siebel Business Process Framework: Workflow Guide. This task is a step in Process of Modifying Workflow Processes. To parse for other fields in incoming email
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