Siebel eService Administration Guide Addendum for Industry Applications > Siebel eBanking and Siebel eBrokerage > Features in User Interface for Siebel eBanking and Siebel eBrokerage >

Bill Pay Page

Electronic bill payment allows customers to pay bills from their home computers. Customers can select the accounts that they want to pay, and make single payments or automatic recurring payments at any time.

Before customers can use bill payment, they must contact your company so that you can enroll them in this service, which typically requires a fee.

Siebel eBanking supplies the basic user interface for electronic bill payment, but you must complete the configuration and set up integration with a billing service provider (BSP) before your customers can use this feature.

The customer or a call center agent at your company initiates the following actions relating to electronic bill payment:

• Enroll
• Unenroll
• Add payee
• Delete payee
• Add payment
• Cancel payment

A call center agent performs the enroll and unenroll actions in Siebel Finance. The customer performs the other actions through the Siebel eBanking Web site.

Call center agents perform the following tasks relating to bill payment:

• Authorizing an account
• Enrolling a customer
• Unenrolling a customer
• Determining whether a customer is enrolled
• Reviewing the payee setup