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Siebel eService Administration Guide Addendum for Industry Applications > Siebel eBanking and Siebel eBrokerage > About Siebel eBankingOracle's Siebel eBanking, a part of Siebel eService, provides a comprehensive online banking solution for financial institutions serving consumer and small business customers. Siebel eBanking is completely integrated with Siebel Financial Services applications, so a customer service representative can use a single dashboard for queuing, viewing, and resolving issues that customers submit through the Web, through email, or by telephone. Siebel eBanking provides multiple means for customers to perform financial transactions, inquire about their accounts, and resolve customer service issues on their own, and provides multiple channels of communication for customers to request and receive support from customer service representatives. NOTE: The procedures in this guide assume that you do not use left-hand navigation in applications that are not eService Web sites. However, you can set up left-hand navigation in such applications. For more information about left-hand navigation and about implementing it, see Siebel Fundamentals for Siebel Open UI. Siebel eBanking provides a personalizable portal that supports the following online banking features:
Siebel eBanking provides the following additional features:
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