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Siebel eService Administration Guide Addendum for Industry Applications > Siebel Insurance eService > Administering Siebel Insurance eService > Setting Up Provider Search for Siebel Insurance eServiceA user with the responsibility of Healthcare Member can search for providers that contract with the health plan by clicking the Provider Search hyperlink in the Customer Services applet, selecting the enrolled product, and clicking the Find Provider icon. The customer can set search criteria, such as specialty or location. The resulting list includes providers that meet all of the criteria. Only providers that are contracted providers for a health product are included in the list of providers or in the provider search list for that product. Criteria that customers enter into text fields must not contain quotes. Text strings in a field can use AND, OR, or NOT as connectors. Criteria can contain wildcards. The asterisk (*) is a wildcard for any string, and the question mark (?) is a wildcard for any character. For example, searching on Set up provider search. For detailed instructions about setting up provider search, see Siebel Healthcare Guide. The general steps, along with information specific to Siebel Insurance eService, follow:
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