Siebel eService Administration Guide Addendum for Industry Applications > Siebel Public Sector eService > Managing Applications >

Adding Attachments to Applications

To support the information that citizens include in applications, they can add attachments to the applications. The attachments that citizens add also appear in the Application Attachments view of the Applications screen in the Siebel Public Sector application.

In the Siebel Public Sector application, an agent can add attachment records to an application. If a citizen has access to the application in the Siebel Public Sector eService Web site, then the citizen can view the attachment records.

In the My Applications view, citizens can add attachments to applications with a Status field value of Saved, Submitted, or Rejected. You cannot add attachments to applications with a Status field value of Cancelled or Processed. If you want to add an attachment after an application is processed, then add the attachment to the appropriate case record. For more information, see Updating Cases.

To add an attachment to an application

1. In the Siebel Public Sector eService Web site, click the My Applications tab.
2. (Optional) To find a specific application, click Query, enter the search criteria in the fields in the My Applications form, and click Go.

   NOTE:  For the form fields in which you can type text, you can use a wildcard to search, which in this case is an asterisk (*). For example, you can type *89* in the Application number (#) field to find all applications that contain the number 89 within the application number.

3. To add an attachment to the application, complete the following steps:
   1. Click the hyperlink in the Application number (#) field for the application.
   2. In the Application Attachments applet, click Add.
   3. In the Attachments form, click the select button for the Attachment Name field.
   4. In the Add Attachment dialog box, select a file or enter a URL, and then click Add.
   5. (Optional) Enter a description of the attachment in the Comments field.
   6. Click Save.

      In the Application Attachments applet, the new attachment record appears. You cannot change or delete this attachment.