Siebel eService Administration Guide Addendum for Industry Applications > Siebel Public Sector eService > Managing Applications >

Resuming the Submission of Applications

Citizens can access their saved applications to finish entering data and to submit the applications to an agency for processing. They can access these saved applications by using the case ID link or the My Applications view.

Using the Case ID Link

When citizens save an application, the Save Successful dialog box appears showing a case ID link for the application. They can add the case ID link for the saved application to their bookmarks, or they can copy this link to another application, such as a Microsoft Word document. Later, they can access this case ID link to resume application submission.

Although you can access the case ID link to change data in an application that you already submitted to an agency, your changes have no effect because you cannot resubmit that application to the agency. For information about revising and resubmitting a rejected application, see Revising Rejected Applications.

NOTE:  When citizens use the case ID link to resume submission of an application, they do not enter login credentials to access a Siebel Public Sector eService Web site. Consequently, for security reasons, customer deployments can exclude the case ID link in the Save Successful dialog box.

To resume the submission of an application by using the case ID link

1. Access the case ID link by using one of the following methods:
   • Select the bookmark for the case ID link in your bookmarks.
   • Copy the case ID link in an application, such as a Microsoft Word document, to the URL field for your browser.

     The first incomplete screen of the interview session appears.

2. Enter information on the appropriate screens of the interview session.

   For more information about completing the saved application, see Applying for Benefits.

Using the My Applications View

Citizens can access the My Applications view to see applications with a Status field value of Saved. They can open these saved applications to resume application submission.

To resume the submission of an application by using My Applications view

1. In the Siebel Public Sector eService Web site, click the My Applications tab.
2. (Optional) To find a specific application, click Query, enter the search criteria in the fields in the My Applications form, and click Go.

   NOTE:  For the form fields in which you can type text, you can use a wildcard to search, which in this case is an asterisk (*). For example, you can type *89* in the Application number (#) field to find all applications that contain the number 89 within the application number.

3. Select the saved application for which you want to resume submission.
4. Click Open.

   The interview session for Oracle Policy Automation opens.

5. Click Update Application.

   The first incomplete screen of the interview session appears.

6. Enter information on the appropriate screens of the interview session.

   For more information about completing the saved application, see Applying for Benefits.