Users who can access Service Analytics Subject areas can view all data in the related reports without any data-security filter. There is no row-level security applied to Service Analytics reports and metrics.
BI Duty Roles Options
This table lists BI Duty Roles that can be assigned to users in order to give them access to Service Subject Areas.
| BI Duty Roles | Subject Areas |
|---|---|
|
Service Agent |
Service - CRM Activities Service - CRM Service Requests Service - CRM Agreements Service - CRM Assets Service - CRM Customer Satisfaction Service - CRM Orders |
|
Service Manager |
Service - CRM Activities Service - CRM Service Requests Service - CRM Agreements Service - CRM Assets Service - CRM Email Response Service - CRM Customer Satisfaction Service - CRM Orders |
|
Service Executive |
Service - CRM Activities Service - CRM Service Requests Service - CRM Agreements Service - CRM Assets Service - CRM Customer Satisfaction Service - CRM Orders |
|
Service Delivery and Costs Analyst |
Service - CRM Agreements |
For more information about how to define new groups and mappings for Users and BI Roles, see How to Define New Groups and Mappings for Users and BI Roles.