19 Service Order Time Entry Mobile Applications

This chapter discusses these topics:

Important Note:

Before using the mobile applications, Oracle strongly recommends that users have a complete understanding of how to use the associated processes and applications in the JD Edwards EnterpriseOne base software.

For additional information about the processes and applications associated with the mobile applications discussed in this chapter, see:

19.1 Service Order Time Entry Mobile Applications Overview

You use the Service Order Time Entry mobile applications to enter time entry for service work orders. You can use filters or history to search for service order time entry. For each service order, you can enter, update, review, and delete time entry information, status of the work order, processed records, shift code, operational sequence, hours, and work date.

This table lists the applications that are available to review and update existing service order time entries, and to enter new service order time entries:

Type of Application Additional Information
Base EnterpriseOne application To review and update existing timecards, and to enter new timecards for service orders, use the Work Order Time Entry program (P311221) in the JD Edwards EnterpriseOne system.
Tablet application Service Order Time Entry (M3112211)

To download the application to your tablet, search on the following text in the application store:

JD Edwards Service Time Entry

Smartphone application Service Order Time Entry (M3112212)

To download the application to your tablet, search on the following text in the application store:

JD Edwards Service Time Entry


19.1.1 Differences and Limitations: Service Order Time Entry

Mobile applications are intended to be a simplified version of the applications that are available in the base software. In most cases, these applications provide a subset of the functionality available in the base software.

The functions of the Service Order Time Entry mobile applications are not different from the base EnterpriseOne applications. However, the Service Order Time entry mobile applications, do offer the user a subset of service order timecards information. Not all the service order timecards information available in the base software is available in the mobile applications.

19.2 Setting Up the Service Order Time Entry Mobile Applications

Before using the Service Order Time Entry mobile applications, verify that the processing options for each application are set correctly. The processing options for both the tablet and the smartphone applications specify the versions of the base EnterpriseOne applications that the mobile applications use.

The system administrator must set the processing options for these mobile applications before the applications are made available to end users.

See Setting Processing Options for the Work Order Time Entry Program (P311221) in the JD Edwards EnterpriseOne Service Management Implementation Guide.

(Release 9.2 Update) You can use one of the following options to scan barcodes of service order number:

  • Disable the Bluetooth option in the settings on your device if you want to use the native device camera to scan the barcodes of service order number.

  • Enable the Bluetooth option if you want to use a Bluetooth-enabled scanning device to scan the barcodes of service order number.

To scan barcodes using the Bluetooth scanning device, you must configure the scanning device to the mobile device.

19.2.1 Setting Processing Options for the Service Order Time Entry Mobile Tablet Application (M3112211)

You use processing options to specify default processing information for a program.

19.2.1.1 Versions

1. Work Order Time Entry (P311221) Version

Use this processing option to specify the version of the Work Order Time Entry program (P311221) the system uses. If you leave this processing option blank, then the system uses version ZJDE0001.

19.2.2 Setting Processing Options for the Service Order Time Entry Mobile Smartphone Application (M3112212)

You use processing options to specify default processing information for a program.

19.2.2.1 Versions

1. Work Order Time Entry (P3112212) Version

Use this processing option to specify the version of the Work Order Time Entry program (P311221) the system uses. If you leave this processing option blank, then the system uses version ZJDE0001.

19.3 Using the Service Order Time Entry Mobile Tablet Application (M3112211)

The Service Order Time Entry tablet application enables you to review details of the service order time entry that is assigned to you. You can update the work order number, number of hours worked, work date range (from and to date), operational sequence, and status of the work order.

Before you can use the application, you must download and install the application from the application store on your device.

To open the application, tap the icon and log in.

19.3.1 Reviewing and Updating Service Order Time Entries Using a Mobile Tablet Application

To review and update service order time entry on your tablet:

  1. Open the application by tapping the icon on your device, and then log in.

    See Chapter 3, "Logging In to Mobile Enterprise Applications"

  2. From the Service Order Time Entry home screen, review the timecards for the past seven days.

    Figure 19-1 Service Order Time Entry

    Surrounding text describes Figure 19-1 .

    The system displays a list of timecards that were entered one week prior to the system date. To refresh the data on the screen, swipe down on the panel with the list of timecards.

    Note that the timecards displayed in the list are also graphically displayed on the right side of the screen.

  3. To search service order timecards, tap the History button at the top of the Service Order Time Entry list.

    Note:

    The History button is available only on the home screen. You can use either the History or the Filter button in the application to search for service order timecards.

    Figure 19-2 Service Order Time Entry - History

    Description of Figure 19-2 follows
    Description of ''Figure 19-2 Service Order Time Entry - History''

    Include Processed Timecards

    To Include processed timecards, tap the Include Processed Timecards check box.

    Service Order Number (Release 9.2 Update)

    Enter data in the Service Order Number field using one of these options:

    • Use the keyboard on your mobile device to manually enter the data. Alternately, you can tap the search and select button to search and select a piece of service order.

    • Use the camera application on your mobile device to scan the data.

      To use this option, tap the QR Code button next to the Service Order Number field. The system launches the device camera and you can scan the barcode of the equipment.

    • Use a Bluetooth-enabled scanning device to scan the data.

      To use this option, tap the Service Order Number field to activate the scanning device. Then, scan the barcode of the equipment using the scanning device.

      See Section 4.2, "Setting Up the Bluetooth Option in the Mobile Device to Scan Barcodes.".

    Work Date

    To select the word date range to display specific service order timecard, tap the Work Date dropdown menus.

    To continue the search, tap the Apply button.

    To discontinue the search, tap the Cancel button.

    To delete all the search values you specified, and to enter new search values, tap the Clear button.

  4. To view detailed information of a specific service order timecard, tap the timecards in the left pane, or the bar in the graph that coincides with the timecard you want to view.

    Figure 19-3 Service Order Timecards

    Description of Figure 19-3 follows
    Description of ''Figure 19-3 Service Order Timecards''

  5. To review service order timecards for a specific day, tap the day dropdown menu in the left pane and select an option from the list.

    Figure 19-4 Service Order Time Entry - Days

    Description of Figure 19-4 follows
    Description of ''Figure 19-4 Service Order Time Entry - Days''

  6. To review and update service order timecard information for a specific timecard, tap the timecard on the left pane.

    Figure 19-5 Service Order Time Entry - Edit

    Description of Figure 19-5 follows
    Description of ''Figure 19-5 Service Order Time Entry - Edit''

    On the Service Order Time Entry screen, you cannot edit the work order number and the work order description.

    Select the values for the work date, shift code and status from the respective dropdown menus. Then, enter the timecard details, and tap Save.

    Use the Search icon to search for and select a value for the Operation Sequence field.

  7. To save the updated service order timecard, tap Save button.

  8. To delete an existing service order timecard, tap Delete button.

    When you tap the Delete button, the system displays a message Confirm Delete Yes or No.

    If you select Yes, the system deletes the timecard from the time entry list.

    If you select No, the system returns to the Service Order Time Entry screen.

19.3.2 Entering Service Order Timecards Using a Mobile Tablet Application

To enter a service order timecard on your tablet:

  1. Open the application by tapping the icon on your device, and then log in.

    See Chapter 3, "Logging In to Mobile Enterprise Applications"

  2. To add new timecards, tap the Add icon at the top right of the Service Oder Time Entry list.

    Figure 19-6 Service Order Time Entry - Add

    Description of Figure 19-6 follows
    Description of ''Figure 19-6 Service Order Time Entry - Add''

    On the Service Order Time Entry screen, select the values for the work date, shift code, and status from the respective dropdown menu.

    Service Order Number (Release 9.2 Update)

    Enter data in the Service Order Number field using one of these options:

    • Use the keyboard on your mobile device to manually enter the data. Alternately, you can tap the search and select button to search and select a piece of service order.

    • Use the camera application on your mobile device to scan the data.

      To use this option, tap the QR Code button next to the Service Order Number field. The system launches the device camera and you can scan the barcode of the equipment.

    • Use a Bluetooth-enabled scanning device to scan the data.

      To use this option, tap the Service Order Number field to activate the scanning device. Then, scan the barcode of the equipment using the scanning device.

      See Section 4.2, "Setting Up the Bluetooth Option in the Mobile Device to Scan Barcodes.".

    Enter the Hours details and tap Save.

    Use the Search icon to select for and select a value for the Operation Sequence field.

    After, you add the timecard, tap the Save button.

    The system displays a message Record Created. The system updates and displays the new timecard in the left pane.

  3. To return to the home screen, tap Charts button.

  4. To log out of the application, tap the menu button at the bottom left of the screen, and then tap Logout.

19.4 Using the Service Order Time Entry Mobile Smartphone Application (M3112212)

The Service Order Time Entry smartphone application enables you to review and update service work order timecards.

Before you can use the application, you must download and install the application from the application store on your device.

19.4.1 Reviewing and Updating Service Order Time Entries Using a Mobile Smartphone Application

To review service order time entry on your smartphone:

  1. Open the application by tapping the icon on your device, and then log in.

    See Chapter 3, "Logging In to Mobile Enterprise Applications"

  2. From the Service Order Time Entry screen, review the service order timecards.

    Figure 19-7 Service Time Entry

    Description of Figure 19-7 follows
    Description of ''Figure 19-7 Service Time Entry''

  3. To filter timecards, tap the Filter button at the top left of the Service Time Entry list.

    Work Date

    Tap the From and To dropdown menus to specify the service order start date range that the system uses to search for a specific timecard.

    Include Processed Timecards

    Tap the Include Processed Timecards to include the processed timecards.

    Service Order Number (Release 9.2 Update)

    Enter data in the Service Order Number field using one of these options:

    • Use the keyboard on your mobile device to manually enter the data. Alternately, you can tap the search and select button to search and select a piece of service order.

    • Use the camera application on your mobile device to scan the data.

      To use this option, tap the QR Code button next to the Service Order Number field. The system launches the device camera and you can scan the barcode of the equipment.

    • Use a Bluetooth-enabled scanning device to scan the data.

      To use this option, tap the Service Order Number field to activate the scanning device. Then, scan the barcode of the equipment using the scanning device.

      See Section 4.2, "Setting Up the Bluetooth Option in the Mobile Device to Scan Barcodes.".

  4. In the Filters pane, to continue the search using the specified filter values, tap the Apply button. When you tap the Apply button, the system:

    • Takes you to the list of timecards that are displayed based on your filter values.

    • Saves the filter values that you entered. The system displays the saved filter values the next time you open the filter screen

  5. To discontinue the use of filter values in your search, tap the Cancel button. When you tap the Cancel button, the system:

    • Takes you to the list of timecards associated with the last saved filter values, if applicable.

    • Ignores the filter values that you entered, and restores the last saved filter values to the filter fields.

      To delete all filter values you specified, and to enter new filter values, tap the Clear button.

  6. To review and update timecards, tap the existing service order timecards from the list.

    Figure 19-8 Service Time Entry - Edit

    Description of Figure 19-8 follows
    Description of ''Figure 19-8 Service Time Entry - Edit''

    The system displays the work order number and work order description by default, based on your timecard selection. You cannot edit the work order number and work order description.

    In the Details screen, you can update the work date, hours, operation sequence, shift code, and status information for a specific service order timecard.

    To save the service order timecard information, tap the Save button

    To go back to the home screen, tap the List button.

    To delete the timecard, tap the Delete button.

    When you tap Delete button, the system displays a message Confirm Delete Yes or No.

    If you select Yes, the system deletes the timecard from the time entry list.

    If you select No, the system return to the Equipment Work Order Time Entry screen.

19.4.2 Entering Service Order Time Entry Using a Mobile Smartphone Application

To enter service order time entry on your smartphone:

  1. Open the application by tapping the icon on your device, and then log in.

    See Chapter 3, "Logging In to Mobile Enterprise Applications"

  2. To add new timecards, tap Add button at the top left of the Service Time Entry list.

    On the Details screen, select the values for work date, shift code, and status from the respective dropdown menus.

    Service Order Number (Release 9.2 Update)

    Enter data in the Service Order Number field using one of these options:

    • Use the keyboard on your mobile device to manually enter the data. Alternately, you can tap the search and select button to search and select a piece of service order.

    • Use the camera application on your mobile device to scan the data.

      To use this option, tap the QR Code button next to the Service Order Number field. The system launches the device camera and you can scan the barcode of the equipment.

    • Use a Bluetooth-enabled scanning device to scan the data.

      To use this option, tap the Service Order Number field to activate the scanning device. Then, scan the barcode of the equipment using the scanning device.

      See Section 4.2, "Setting Up the Bluetooth Option in the Mobile Device to Scan Barcodes.".

    Enter the Hours details and tap Save.

    Use the Search icon to search for and select a value for the Operation Sequence field.

    After, you add the timecard, tap the Save button.

  3. To go back to the home screen, tap the Counts button.

    To save your changes and to go back to the list of timecards, tap the Save button.

  4. To log out of the application, tap the menu button at the bottom left of the screen, and then tap Logout.