Oracle JD Edwards EnterpriseOne Applications Documentation
Customer Relationship Management Guides
These guides describe the features and functions of JD Edwards EnterpriseOne CRM products.
Describes the Advanced Pricing module, and discusses how to set up and use the module to streamline pricing setup and maintenance. You can use this module to manage pricing in the JD Edwards EnterpriseOne Procurement, Sales Order Management, Service Management, Case Management, and Blend Management systems.
Describes the CRM Self-Service module, and discusses how to set up and use the module to access customers information.
Describes the Customer Relationship Management Foundation module, and discusses how to set up and use the CRM module business processes.
Describes CRM Sales module, and discusses how to manage organization's sales strategies, sales force, and sales opportunities.
Describes CRM Support module, and discusses how to capture and manage service processes.
Describes the JD Edwards EnterpriseOne In-Memory Sales Advisor module, and discusses how to set up and use the module to work with dynamic product suggestions, order profit display, and supply monitor.
Describes the sales order management system, that enables you to coordinate order management across multiple channels and customer service and distribution centers.
Describes the Service Management module and discusses how to set up and use the module to manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory.