UPK Master Documentation Library

UPK Master Documentation Library

UPK 12.1.0.2 Documentation Library Concept

Installation and Administration

Developer Installation Overview Concept

The Server Concept
The Client Concept
Deployment Methods for Server/Client Concept

Single Server Concept
Multiple Servers Concept
Server Access through Internet Concept
Multiple Libraries Concept
Remote and Virtual Environments Concept

Developer Installation Concept

Install the Developer Server Concept
Install the Developer Database Manually Concept
Install the Developer Client Concept
Install Single User Concept
Uninstall the Developer Concept
Install the Record It! Client Concept

Knowledge Center Installation Concept

Install Knowledge Center Concept
Install the Knowledge Center Database Manually Concept
Install the Knowledge Center User Import Utility Concept

Service Pack Installation Concept

Apply the Service Pack to the Developer Server Concept
Apply Service Pack Database Updates Manually to the Developer Server Concept
Apply the Service Pack to the Developer Client Concept
Apply the Service Pack to a Single User Developer Installation Concept
Apply the Service Pack to the Knowledge Center Server Concept
Apply the Service Pack Database Updates Manually to the Knowledge Center Server Concept
Apply the Service Pack to the Knowledge Center User Import Utility Concept

Additional Installation Information Concept

3rd Party Application Installation Concept
Language Support Concept
Convert from a Standard Installation to a Professional Installation Concept
Secure Web Site and Mixed Protocols Concept
Change Protocols After Installation Concept

Change the Developer Server to SSL Concept
Change the Developer Server to non-SSL Concept
Change the Knowledge Center Server to SSL Concept
Change the Knowledge Center Server to non-SSL Concept

Folder Permissions Concept

Developer Server Installation Concept
Knowledge Center Server Installation Concept

Install for Load Balancing Concept
Email Setup in Knowledge Center Concept
Configure Knowledge Center for SSO Concept
Unattended Installation Concept

Record the Parameter File Concept
Run the Executable Silently Concept

Author and Content Administration in the Developer Concept

Manage Authors Concept

Add Author Concept
Add a New Author
Assign Author as Administrator Concept
Edit Author Concept
Edit an Author
Delete Author Concept
Delete an Author
Change Password Concept

Manage Library Permissions Concept

Assign Folder Permissions to an Author Concept
Remove Folder Permissions from an Author Concept
Assign/Remove Folder Permissions for an Author
Add or Edit a Group Concept
Add or Edit a Group
Add Author to a Group Concept
Assign Folder Permissions to a Group Concept
Delete a Group Concept
View Folder Permissions Concept
View and Edit Folder Permissions

Administer the Content Library Concept

Manage State Values Concept

Add a State Value Concept
Add New State Values
Delete a State Value Concept
Rename a State Value Concept
Sequence State Values Concept

Override Checked Out Documents Concept
Purge Deleted Documents Concept

Installed Utilities Concept

Developer Utilities Concept
Knowledge Center Utilities Concept

Upgrade

Upgrade the Developer from 3.6.1, 11.0, or 11.1 Concept

Upgrade the Server Concept
Upgrade the Developer Database Manually Concept
Upgrade the Client Concept
Upgrade a Single User Installation Concept
Decrypt the Web Configuration Information Concept
Encrypt the Web Configuration Information Concept

Upgrade Knowledge Center and Usage Tracking Concept

Upgrade Knowledge Center from 11.0 or 11.1 Concept

Upgrade the Knowledge Center Database Manually Concept

Upgrade Usage Tracking and Install Knowledge Center Concept
Upgrade Usage Tracking with the Conversion Utility Concept

Developer Documentation

Content Development

Get Started using the Developer Concept

Review the Developer Interface Concept

Start the Developer Concept
Start the Developer
Create and Manage Content Profiles Concept

Add a Content Profile Concept
Edit a Content Profile Concept
Delete a Content Profile Concept
Switch Content Profiles Concept

Configure Toolbars Concept
Split the Work Area Concept
Split the Work Area
Configure Toolpanes Concept

Resize a Toolpane Concept
Move a Toolpane Concept
Display Multiple Toolpanes Concept
Autohide a Docked Toolpane Concept

Restore Default Toolbars and Toolpanes Concept

Understand the Developer Basics Concept

Open and Close the Library Concept
Close and Open the Library
Use Folders and Documents Concept

Understand the System Folder Concept

Understand the Developer Document Types Concept
Work with Document Editors Concept

Outline Editor Concept
Topic Editor Concept
Web Page Editor Concept
Package Editor Concept
Role Editor Concept
Glossary Editor Concept
Assessment Editor Concept
Question Editor Concept
Style Editor Concept
Document in Use Message Concept

Link Related Documents Concept
Reuse Documents Concept
Document Properties Concept
Undo/Redo Actions Concept

Set Developer Defaults Concept

General Developer Settings Concept
Library Settings Concept
Set Autosave Options
Autorecover a Document
Content Defaults Concept

General Defaults Concept
Topic Defaults Concept
Topic Defaults
Recorder Content Defaults Concept
Bubble Defaults Concept
Bubble Defaults
Introduction/End Frame Bubble Defaults Concept
Introduction/End Frame Defaults
String Input Defaults Concept
String Input Defaults
Glossary Defaults Concept
Web Page Defaults Concept
Web Page Defaults
Assessment Defaults Concept
Assessment Defaults

Document Defaults Concept

Options for Document Outputs Concept
System Process Document Concept
Job Aid Concept
Training Guide Concept
Instructor Manual Concept
Test Document Concept
Test Results Concept
Test Case Concept
Presentation Concept

In-Application Support Defaults Concept
Player Defaults Concept
Set Player Defaults
Preview Defaults Concept
Suppress the Preview of Attachments
Recorder Defaults Concept
Spelling Defaults Concept
Export/Import Tools Options Defaults Concept
Export Content Defaults
Import Content Defaults

Use the Developer in a Multi-user Environment Concept

Create and Manage Login Profiles Concept

Add a Login Profile Concept
Edit a Login Profile Concept
Delete a Login Profile Concept
Switch the Library Login Concept
Change Password Concept

Work Online or Offline Concept

Switch Between Online and Offline Operation Concept
Get Documents for Offline Use Concept

Check In and Check Out Documents Concept

Check In/Out Indicators Concept
Check In a Document Concept
Check In All Documents Concept
Check In Selected Documents
Check in All Documents
Check Out a Document Concept
Check Out Documents
Cancel Check Out Concept
Cancel a Document Check Out
Open a Checked-in Document Concept
Open a Locked Document
Overwrite a Checked In Document

Version a Document Concept

View Document History Concept
View Document History
Roll Back a Document Concept
Roll Back to a Previous Version

Refresh the Library and Outline Editor Concept
Manage Folder Conflicts Concept
Delete and Restore Documents Concept

Delete Documents while Online or Offline Concept
Delete a Document
View Deleted Documents Concept
Restore a Deleted Document Concept
Restore a Deleted Document from the Deleted View
Restore a Deleted Document from the Outline Editor

Manage Owner and State Workflow Concept

Assign Content State Concept
Assign a State Value to a Document
Add New State Values
Assign Document Ownership Concept
Assign Document Ownership

Use and Share Custom Views Concept

About the Sample Custom Views Concept
Use a Sample View
Share a Custom View Concept

Understand Content Permissions Concept
Work with Content Permissions

Manage the Library Concept

Library Design Considerations Concept
Work with Folders Concept

Create a New Folder Concept
Create a New Folder
Reserved Characters Concept
Rename a Folder Concept
Move a Folder Concept
Copy a Folder Concept
Delete a Folder Concept
Expand and Collapse Folders Concept
Print Library Folder Contents Concept
Print Library Views

Work with Documents Concept

Create a New Document Concept

Create a New Module or Section Concept
Create a New Module in the Library
Create a New Topic Concept

Save a Document Concept
Open a Document from the Library Concept
Close a Document Concept
Close a Document
Delete a Document and Related Documents Concept
Delete a Document and Related Documents
Delete a Document
Delete the Selected Document Only
Rename a Document Concept
Move a Document (Library) Concept
Copy Documents in the Library Concept
Copy and Paste (Library) Concept
Copy and Paste a Document in the Library
Copy and Paste Special (Library) Concept
Paste a Duplicate (selection and related) - Library
Duplicate a Folder

View Folder Content Concept

Split the Work Area
Sort Documents Concept
Sort Documents
Rearrange Columns Concept
Rearrange Columns
Add and Remove Columns Concept
Add and Remove Columns
Size Columns Concept
Size Columns

Create a Custom View Concept

Modify the Current View
Add a New View Concept
Add a New View
Configure View Columns Concept
Configure View Columns
Configure View Sort Order Concept
Configure View Sort Order
Configure View Filter Concept

Select Filter Columns Concept
Use Filter Conditions Concept
Configure View Filters

Edit an Existing View Concept
Edit a View
Copy a View Concept
Copy a View
Delete a View Concept
Reset Defaults for Views Concept
Reset View Defaults

Understand the System Folder Concept

Attachment Icons Concept
Publishing Styles Concept
Roles Concept
Templates Concept
Supported Languages Concept

Update the Library (Service Packs) Concept
Upgrade Custom Document Publishing Styles Concept
Back up Content Concept

Restore a Database Concept

Build an Outline Concept

Navigate the Outline Editor Concept

Open a Document from the Outline Editor Concept
Change the Outline Editor View Concept

Develop an Outline Concept

Link a New Module Concept
Link a New Module
Link a New Section Concept
Link a New Section
Link a New Topic Concept
Link a New Topic
Import a New Topic from Record It! Concept
Link an Existing Document Concept
Link an Existing Document
Delete a Document Link Concept
Delete a Document Link
Rename a Document Concept
Move a Document (Outline Editor) Concept
Move a Document in the Outline Editor
Copy and Paste a Document (Outline Editor) Concept
Copy and Paste between Outlines
Paste a Copy (selection only) - Outline Editor
Paste a Duplicate (selection and related) - Outline Editor
Link a Document Using Copy and Paste
Print an Outline Concept
Print an Outline
Print Outline Details

Use Content Tools Concept

Find and Replace Text Concept
Find Context Concept

Find Context from Topic Editor Concept
Find Context from the Library or Outline Concept
Find Context from a Target Application Concept
Navigate the Search Results Concept
Print Search Results Concept

Replace Fonts and Styles Concept

Replace Direct Formatting Concept
Replace Fonts in a Topic
Replace with Styles Concept
Replace a Style with Another Style

Spell Check Content Concept
Find a Document in the Library Concept
Find a Document

Record Topic Content Concept

Use the Recorder Concept

Recorder Logic Concept
Context Recognition in the Recorder Concept
Start the Recorder Concept
Record Topic Steps Concept
Add Notes Concept
Record Different Action Types Concept
Record a Paste Topic Concept
Undo Concept
Use Automatic Recording
Use Manual Recording

Use Record It! Concept

Create a Record It! Topic Concept

Create a New Topic with Record It!

Edit a Record It! Topic Concept

Edit a Record It! Topic

Use the Topic Editor Concept

Navigate Frames Concept
Navigate Frames using Navigation Buttons
Navigate Frames using the Frame Structure
Customize the Layout
Save a Topic Concept
Undo and Redo in the Topic Editor Concept
Undo/Redo Multiple Actions
Control Topic Elements Concept
Manipulate Frames Concept

Insert a Missing Frame or Frames Concept
Insert Missing Frames
Re-Record a Topic Concept
Re-record a Topic
Insert an Explanation Frame Concept
Insert an Explanation Frame
Insert a Blank Frame Concept
Insert a Blank Frame
Insert a No-Context Frame Concept
Copy a Frame or Frames Concept
Select Multiple Frames Concept
Copy Paths Concept
Copy Decision Frames and Paths Concept
Copy Decision Frames and Paths
Delete Frames Concept
Delete Frames
Move Frames Concept
Move and Copy Frames
Recapture a Screenshot Concept
Recapture a Screenshot
Replace the Start Screen
Recapture an Action Concept
Use Context IDs Concept
Re-record Context IDs Concept
Edit a Screenshot Concept
Edit a Screenshot
Work with Screenshot Overlays Concept

Create a Screenshot Overlay Concept
Create a Screenshot Overlay
Work with the Overlay Structure Concept
Work with the Overlay Structure
Edit the Overlay Concept
Use the Overlay Editor Ribbon
Add Overlay Objects
Use Blank Frames
Ways to Mask Data
Saving the Overlay

Use Screenshot Publishing Concept
Use Screenshot Publishing

Use Alternative Actions and Paths Concept

Insert an Alternative Action Concept
Insert an Alternative Action
Insert an Alternative Path Concept
Insert an Alternative Path
Display Alternative Actions/Paths Concept
Display Alternative Actions/Paths
Set the Current Action as the Default Concept
Set Current Action as the Default Action
Change the End Frame of an Alternative Path Concept
Change the End Frame of an Alternative Path
Delete an Action Concept
Delete an Alternative Action
Delete a Path Concept
Delete an Alternative Path

Use Decision Frames Concept

Insert a Decision Frame Concept
Insert a Decision Frame
Record Paths in a Decision Frame Concept
Record Paths in a Decision Frame
Rename Paths in a Decision Frame Concept
Rename Paths in a Decision Frame
Edit Header Text Concept
Edit Header Text
Reposition Paths Concept
Reposition Paths in a Decision Frame
Remove Paths Concept
Delete a Decision Frame Concept
Test the Decision Frame and Path

Edit Frame Properties Concept
Edit Bubble Properties Concept

Add Text to the Introduction and End Frames Concept
Add Text to an Introduction/End Frame
Use Bubble Templates for a Frame Concept
Use Bubble Templates for a Frame
Change the Template Text Font Concept
Change the Template Text Font
Add Custom Bubble Text Concept
Add Custom Bubble Text
Insert Template Text as Custom Text Concept
Insert Template Text as Custom Text
Edit Custom Bubble Text Concept
Format Custom Bubble Text Concept
Format Custom Bubble Text
Specify the Play Mode for Custom Text Concept
Specify the Playback Mode for Custom Text
Display Template Text in Know It? mode Concept
Control Text for Player and Print Output Concept
Control Text for the Player and Print Output
Hide a Frame for a Play Mode Concept

Hidden Frames in Publishing Concept
Rules for Hiding and Skipping Frames Concept
Hide a Frame for a Play Mode

Preview Frame Text for Playback and Print Output Concept
Preview Frame Text for Playback and Print Output
Hide the Bubble Concept
Hide Bubbles using Frame Settings
Show/Hide Bubbles for All Frames
Select a Bubble Icon Concept
Select a Bubble Icon
Change the Bubble Pointer Concept
Change the Bubble Pointer
Change the Bubble Background Color Concept
Change the Bubble Background Color
Move the Bubble

Edit Action Properties Concept

Action Types Concept
Object Type Concept
Object Name Concept
Define the Action for a Frame
Ignore Context Information Concept
Create a New Action Area Concept

Create a New Action Area
Delete an Action Area Concept
Delete an Action Area
Copy an Action Area Concept
Resize an Action Area Concept
Resize/Redraw the Action Area
Move an Action Area Concept
Move the Action Area
Disable the Action Area Concept

Define a Print Area Concept
Define a Print Area
Use Keep with Next Concept
Use Keep with Next
Set Frame Delay Concept
Set the Frame Delay
Create a Jump-in Point Concept
Create a Jump-in Point
Keyboard Action Options Concept
String Input Formatting Options Concept

Add Implicit Text
Set String Input Formatting Options
Input Text Options Concept
Replace Input Text Concept
Replace Input Text
Delete Input Text Concept
Delete an Input Text Entry
Add New Text to the Input Text List Concept
Add a New Entry to the Input Text List
Add Meta Entries to the Input Text List Concept
Add Meta Entries
Set the Default Text Entry Concept
Set the Default Input Text Entry
Clear the Input Text Entry List Concept
Clear the Input Text Entry List
String Input Scoring in Know It? mode Concept

Edit External Content Concept

Link an Attachment as a Concept: Topic Editor Concept
Link a Concept from the Topic Editor
Link to an Attachment from a Topic Frame Concept

Link a Frame to an Attachment
Link to an Attachment from Bubble Text Concept
Link Bubble Text to an Attachment
Change the Tooltip of a Frame Link Concept
Change the Tooltip of a Frame Link
Change the Icon of a Frame Link Concept
Change the Icon of a Frame Link

Use the Frame Comments Toolpane Concept

Use Test It! mode Concept

Launch Test It! mode Concept
Play Test It! mode Concept
Test It! mode in Knowledge Center Concept
Publish and Play Test It! Mode

Work with Attachments Concept

View Attachments in the Player
Attachment Considerations Concept
Link Attachments Concept

Link an Attachment as a Concept: Outline Editor Concept
Link a Concept to an Existing Web Page
Link an Existing Package File
Link a URL
Link a Concept to a New Web Page
Link a Concept to a New Package
Link a New Section with Package
Link an Attachment as a Concept: Topic Editor Concept
Link a Concept from the Topic Editor
Link to an Attachment from a Topic Frame Concept
Link a Frame to an Attachment
Link to an Attachment from Bubble Text Concept
Link Bubble Text to an Attachment
View Related Attachments
Change the ToolTip of a Frame Link Concept
Change the Tooltip of a Frame Link
Change the Icon of a Frame Link Concept
Change the Icon of a Frame Link
Manage Linked Attachments Concept

Change a Link Target Concept
Edit a Linked Package File Concept
Edit Files in a Package
Edit a Linked Web Page Concept
Delete an Attachment Link Concept
Delete an Attachment Link
Change the Icon of a Frame Link Concept
Change the Icon of a Frame Link
Change the ToolTip of a Frame Link Concept
Change the Tooltip of a Frame Link
Change the Order of Multiple Frame Links Concept

Create a Custom Icon Concept
Create a Custom Frame Link Icon

Enhance Content with Web Pages Concept

Web Page Editor Concept
Create a New Web Page Concept
Create a New Web Page in the Library
Rename and Delete a Web Page Concept
Edit a Web Page Concept

Paste Content into a Web Page Concept
Paste Content into a Web Page
Find and Replace Text in a Web Page Concept
Find and Replace Text in a Web Page
Insert Special Characters Concept

Format Text Concept

Set Character Format Concept
Set Text Font Concept
Set Text Color Concept
Add and Format Text in a Web Page
Remove Formatting Concept
Clear Formatting and Styles

Format a Paragraph Concept

Create Block Quotes Concept
Use the Format List Concept
Create Headings
Add Space Between Paragraphs Concept
Change Paragraph Indents and Spacing

Format a Page Concept

Set Page Background Color Concept
Insert a Horizontal Line Concept
Insert Horizontal Lines

Format Content with Styles Concept

Assign a Style Sheet to a Document Concept
Apply a Style Concept
Determine Style Formatting Concept
Work with Element Paths Concept
Use the Element Path
Use the Style Inspector Concept
Use the Style Inspector

Insert an Image Concept

Link Text Concept

Insert or Delete a Hyperlink to a URL Concept
Insert a Hyperlink to a Package Item
Insert a Hyperlink to a Web Page
Insert a Hyperlink to a URL
Link to an Anchor in Text Concept
Link to an Anchor
Insert a Link to an Email Concept

Work with Tables Concept

Create Tables
Edit a Table Concept
Edit a Table
Delete a Table Concept
Format Cells Concept
Format Table Cells

Work with Lists Concept

Web Page Behavior in Publishing Concept
Preview a Web Page Concept

Open in Browser Concept
Display in Player or Print View Concept
Preview a Publishing Style Concept
Preview a Web Page

Print a Web Page Concept

Create Styles to Format Content Concept

Work with Style Sheets Concept
Create Styles Concept

Edit the Standard Style Sheet
Create a New Style Sheet
Create a New Style
Style Inheritance Concept
Work with Style Inheritance
Add Print and Language Variations Concept
Add a Print Style
Add a Language Variation

Use Style Editor Tools Concept

Styles - Format Text Concept
Styles - Use Colors Concept
Styles - Alignment, Spacing, and Sizing Concept
Apply Styles
Work with the Style Inspector Concept
Use the Style Inspector
Preview a Document Style
Replace a Style with Another Style

Format Styles Concept

Format the Document Body Style Concept
Format Paragraph Styles Concept
Format Paragraph Styles
Format Text Styles Concept
Format Text Styles
Format Heading Styles Concept
Format Table Styles Concept
Format Table Styles
Format Table Cells
Format List Styles Concept

Format Image Styles Concept
Format Image Styles
Format Horizontal Line Styles Concept
Format Horizontal Line Styles

Copy Styles Concept
Copy Styles
Delete Styles Concept
Use Styles in a Web Page Concept
Publish with Styles Concept

Enhance Content with Packages Concept

Package Considerations Concept
Create a New Package Concept
Create a New Package
Edit a Package Concept
Add Items to a Package Concept
Add Items to a Package
Move/Copy Items in a Package Concept
Rename an Item in a Package Concept
Delete Items in a Package Concept
Edit Files in a Package Concept
Create and Edit HTML Files in a Package Concept

Create Div Containers Concept
Create a Form Concept
Create Buttons and Checkboxes Concept
Create Text Elements Concept
Create a Selection Field Concept
Change Text Direction Concept
Create Hidden Fields Concept
Create an Anchor in an HTML file Concept
View the HTML Source Concept

Delete a Package Concept
Change the Package View Concept
Package Behavior in Publishing Concept

Enhance Content with URLs Concept

URL Behavior in Publishing Concept
Work with Relative URLs Concept

URL Links in Content Concept
Specify a Base URL Concept
Add a Relative URL Concept
Preview Relative URL Links Concept
Publish Relative URL Links Concept

Enhance Content with Sound Concept

Sound Recording Best Practices Concept
Record Sound Concept

Enable Sound Concept
Set Sound Recording Options
Configure the Recorder for Sound Concept
Record Sound When Recording a Topic Concept
Record Topic Sound in Manual Record
Use the Recorder Deskband in Automatic Record Mode Concept
Use the Recorder Deskband in Automatic Record
Record Sound in a Topic using the Sound Editor Concept
Record Sound in the Topic using the Sound Editor
Record Sound in a Web Page using the Sound Editor Concept
Record Sound in a Web Page using the Sound Editor
Insert Sound Concept
Insert Sound

Import a Sound File Concept
Export a Sound File Concept
Edit Sound Concept

Sound Editor Toolpane Concept
Cut, Copy and Paste Sound Concept
Cut, Copy, and Paste Sound Selections
Delete a Sound Concept
Delete Sound
Select a Frame Concept
Deselect a Sound Concept
Adjust the Start and Stop Point of Sound in a Frame Concept
Adjust the Start and Stop Point of Sound in a Frame
Crop Sound to Selection Concept
Crop to Selection
Zooming to a Sound Concept
Zoom the Audio Timeline
Adjust Sound Controls Concept
Adjust Sound Controls
Extend Timeline Concept
Extend the Waveform Timeline
Add Silence Concept
Add Silence
Amplify Sound Concept
Amplify a Sound Selection

Play Sound Concept

Enhance Content with Questions and Assessments Concept

Questions and Assessments in Player Content Concept

Questions in Player Content Concept
Assessments in Deployed Content Concept

Inline Assessments Concept
Pre- and Post-Assessments (available in Professional edition only) Concept
Assessment Summary Page Concept

Track Questions and Assessments Concept
Understand Personalized Content (available in Professional edition only) Concept

Design the Assessment Concept
Configure Personalized Content Concept

Publish a Player with Questions and Assessments
Publish a Document with Questions and Assessments

Develop Questions Concept

Add Questions to Content Concept
Create a Fill In Question Concept
Create a Fill-in Question
Create a Hotspot Question Concept
Create a Hotspot Question
Create a Matching Question Concept
Create a Matching Question
Create a Multiple Choice (Single Answer) Question Concept
Create a Multiple-Choice Question
Create a Multiple Choice (Many Answers) Question Concept
Create a Multiple-Choice (Many Answers) Question
Create a True/False Question Concept
Create a True/False Question
Create a User-Defined Question Concept
User-Defined Question Example Concept
Link Questions to an Outline Concept
Link New Questions to an Outline
Set Associated Content
Set Remediation Levels for Selected Topics
Link Questions from the Library to an Outline
Delete a Question Concept
Preview a Question Concept
Preview a Question
Change Question Types

Develop Assessments Concept

Assessment Defaults
Create a New Assessment Concept
Create an Assessment
Add Questions to an Assessment Concept
Add Questions to an Assessment
Add Know It? Questions to an Assessment
Reorder Questions in an Assessment Concept
Change Assessment Properties
Delete Questions from an Assessment Concept
Assessments for Personalized Content (available in Professional edition only) Concept
Associated Assessments
Preview an Assessment Concept
Preview an Assessment
Delete an Assessment Concept

Work with the Assessment Coverage View Concept

Select an Assessment Concept
Use the Questions Column Concept
Use the Questions Associated Table Concept

View the Coverage for an Assessment
Improve Question Coverage Concept
Add Questions to the Assessment Concept
Add Questions using the Assessment Coverage View
Suggest Questions Concept
Use Suggest Questions
Set Associated Content Concept
Use Set Associated Content

Manage Document Relationships Concept

View Related Documents Concept
View Related Documents
View Derived Documents Concept
View and Repair Broken Links Concept
View and Repair Broken Links
Broken Links in Published Content Concept

Broken Links in Questions and Assessments Concept

Define Glossary Terms Concept

Create a Glossary Concept
Create a New Glossary
Edit a Glossary Concept
Add a Glossary Term Concept
Add Glossary Terms to a Glossary
Select a Definition Link Attachment Concept
Select a Glossary Definition Link
Edit a Glossary Term Concept
Delete a Glossary Term Concept
Delete a Glossary Term
Assign a Glossary to a Document Concept
Assign a Glossary to Documents in the Library
Assign a Glossary to Documents in the Outline Editor
Update Glossary Links Concept
Update Glossary Links - Outline Editor
Update Glossary Links - Glossary Editor
Delete a Glossary Concept
Remove a Glossary Assignment

Create Roles for Content Filtering Concept

Edit a Master Role List Concept
Open the Role Editor
Add a Role Concept
Add a Role to the Master Role List
Rename a Role Concept
Rename a Role
Delete a Role Concept
Delete a Role from a Master Role List
Update a Master Role List Concept
Create a New Role List Concept
Assign Roles to Modules, Sections, Topics, Questions, or Assessments Concept
Assign Roles to Documents
Remove Roles from Documents

View Document Properties Concept

View Document Properties
Use the Properties Toolpane Concept
Change Concept Properties
Change Document Properties Concept

Ways to Assign Properties Concept
Assign a Property to Multiple Documents Concept

General Properties Concept

Assessments Property Concept
Associated Assessments
Background Color Property Concept
Context Property Concept

Context for Topic verses Non-Topic Documents Concept
Copy Context Concept

Custom Properties Concept
Glossary Property Concept
Group for LMS Property Concept
Keywords Property Concept

Assign Keywords Concept
Delete Keywords Concept
Rules for Assigning and Deleting Keywords Concept

Language Property Concept
Name Property Concept
Resolution Property Concept
Roles Property Concept
Assign Roles to Documents
Remove Roles from Documents
See Also Property Concept
Create See Also Links
Style Sheet Property Concept
Template Property Concept

Question Properties Concept

Associated Content Property Concept
Set Associated Content
Remediation Property Concept
Set Question Remediation

Assessment Properties Concept

Answer Order Property Concept
Question Order Property Concept
Question Limit Property Concept
Passing Score Percent Concept
Remediation Property Concept
Show Associated Content Property Concept
Summary Property Concept
Change Assessment Properties

Topic Properties Concept

Know It? Options Concept

Include Bubble Text in Know It? Mode
Display Template Text in Know It? Mode
Know It Remediation Levels Concept
Set Remediation Levels for Selected Topics
Know It Required Percent Concept
Set Scoring Defaults for Selected Topics

LMS Play Modes Property Concept
Play Modes Property Concept
Change the Play Modes Property
Play Sound Property Concept
Show Bubbles Property Concept
Show/Hide Bubbles for All Frames

Property Inheritance in the Outline Editor
Document Output Properties Concept

Required Fields and Output Results for the System Process Document Concept
Add Text to a System Process Document Table
Add Document Revision Text Concept
Add Text to a Document Output Field

Preview Content Concept

Preview Player Modes Concept

Play See It! mode Concept
Play Try It! mode Concept
Play Know It? mode Concept
Play Do It! mode Concept
Preview a Play Mode

Preview Documents Concept

System Process Document Concept
Job Aid Concept
Training Guide Concept
Instructor Manual Concept
Test Document Concept
Test Results Concept
Preview a Document Style
Presentation Concept
Preview a Presentation

Preview Publishing Categories

Publish Content Concept

Deployment Formats Concept

Player and LMS Concept
HTML Web Site Concept

Document Formats Concept

Attachments in Document Formats Concept
Options for Document Outputs Concept
Add Text to a Document Output Field
System Process Document Concept
Add Text to a System Process Document Table
Job Aid Concept
Training Guide Concept
Instructor Manual Concept
Add an Instructor Note
Test Document Concept
Test Results Concept
Test Case Concept
Presentation Concept

Use the Publishing Wizard Concept

Publishing Destination Concept
General Publishing Options Concept
Publish by State
Publish by Roles
View Player Content by Roles
Advanced Options Concept
Publish using Publishing Categories
Publishing Formats Concept
Publish Content for the Player
Change Player Publishing Options
Reset Player Options
Publish a Player with Questions and Assessments
Print It! Options for Player Publishing
View Attachments in the Player
Publish for a Document Output
Publish a Document with Questions and Assessments
Publish a Presentation

Customize Publishing Styles Concept

Create Publishing Styles Concept
Create a Publishing Category
Rename a Publishing Style Concept
Rename a Publishing Style
Remove the Document Type from the File Name Concept
Remove the Action Area Overlay Concept

Customize the Player Concept

Create a New Skin
Understand the Structure of a Skin
Customize the Language Resources
Publish with a Skin
Customize the Player Graphics Concept
Customize Player Images in a Skin
Customize the Player Search Pane Concept
Customize Player Mode Buttons Concept
Copy Elements to the Skin
Customize Elements in the Custom.css File
Customize See It! mode Concept

Hide the Click Graphic in See It! mode Concept

Customize Do It! mode Concept
Customize Know It? mode Concept

Suppress Scores in Know It? mode Concept

Customize the Preferences Dialog Box Concept
Customize the Share Link Dialog Box Concept

Disable Share link Concept

Customize the My Roles Dialog Box Concept
Customize Jump-in Points Concept
Customized See Also Links Concept
Customize the Navigation Buttons Concept
Disable Player Navigation Bookmarks and Preference Settings Concept
Customize Expanded Table of Contents Concept
Display Frame ID in Topic Playback Concept
Customize Elements in the Config.xml File
Customize Question Elements Concept
Customize Assessment Elements Concept
Control "For Example" Text in String Inputs Concept

Customize the Presentation Format Concept
Customize the Presentation Style
Customize the Test Case Output Concept
Customize Document Formats Concept

Open a Document Template
Use Bookmarks Concept
Use Bookmarks
Publishing Template Toolbar Concept
Insert Bookmarks using the Template Toolbar
Insert, Move, and Delete Bookmarks Concept
Move and Delete Bookmarks
Bookmarks in Multi-topic Formats Concept
Insert Bookmarks for Questions and Assessments Concept
Insert Bookmarks for Custom Properties Concept
Insert Word Fields, Static Text, and Graphic Objects Concept
Insert Static Text
Format Bookmarks and Text Concept
Format Bookmarks and Text
Bookmark Reference Concept
Style Reference Concept
Customize Document Template Styles
Modify the Header or Footer Concept
Modify the Header or Footer
Check Syntax Concept
Check Syntax
Save and Test the Document Template
Control the Size of Images and Hotspots Concept
Modify Screenshots

Customize Logos by Category Concept

Use the Customize Logo Tool Concept
Use the Customize Logo Tool

Command-Line Publishing Concept

Use Command-Line Publishing Concept
Execute Batch Publishing Concept

Export/Import Content Concept

Export Content Concept
Export Content
Import Content Concept
Import Content
Export and Import Sound Files in Bulk Concept

Export Sound Files in Bulk Concept
Use the Sound Report Concept
Import Sound Files in Bulk Concept

Extract a Developer Archive Concept
Understand Developer Archives Concept
Recompress a Developer Archive Concept
Import a New Topic from Record It! Concept

Localize Content Concept

Export Content for Localization Concept
Import Localized Content Concept
Localization using XLIFF Concept
Localization Using Microsoft Word Concept

Summary of the Localization Process Concept

Customize Templates Concept

Start the Template Editor Concept
Edit the Template.xml File Concept

Edit a Class Concept
Edit an Event in a Class Concept
Edit or Suppress Example Text for String Input Events Concept
Add a Local Template to an Event Concept

Change Instructional Text Concept

Change Instructional Text for the Player Concept
Change Instructional Text for Know It? mode Concept

Change the Font Format for Template Text Concept
Translate Templates Concept

Edit Event Names Concept
Edit Key Names Concept
Edit Shift Key Prefixes Concept
Use Genders Concept

Appendix A: Considerations for Setting Defaults Concept

Set Workstation Defaults Concept

Set the Windows Default Color Scheme Concept
Set the Video Resolution and Color Depth Concept
Change the Taskbar Settings Concept
Turning Off Other Applications Concept
Set the Defaults in the Target Application Concept

Set Content Defaults Concept

Set Bubble Defaults Concept
Set Other Font and Color Defaults Concept
Set the Frame Delay Concept
Set Know It? Defaults Concept

Appendix B: Development Considerations Concept

Assign Development Tasks and Flow Concept
Create Scripts Concept
Suggestions for Developing Content Concept
Create Content in Multiple Languages Concept
Development Tips Concept
Test the Content Concept

Test Play Modes Concept

Player Window Concept
Document Outputs Concept

Appendix C: Develop Content for Different Deployments Concept

Develop Content for Deployment in the Player Concept

Outline Concept
Attachments: Web Pages and Packages Concept
What Appears in Which Play Mode Concept
Fonts and Colors Concept

Develop Content for Deployment as Printed Documentation Concept

Outline Concept
Attachments Concept
What Appears in the Document Outputs Concept

Control Bubble Text for Document Outputs Concept

Appendix D: Accessible Content Concept

Best Practices: Create Accessible Content Concept

Developer 3rd Party Copyright Statements Concept

Content Deployment

Deploy the Player Concept

Deploy Player Content on a Web Server Concept

Access Deployed Content using Internet Explorer Concept
Access Deployed Content using Firefox Concept

Play Content from a Hard Drive or CD Concept

Use Play.exe Concept

In-Application Support Concept

Plan for Deploying In-Application Support Concept

Deploy the Player through an LMS Concept

AICC Compliance Concept

Content Structure and Description Files Concept
AICC API Function Calls Concept
AICC Data Element Usage Concept
Configure Content for a non-LMS Server using AICC Concept
Configure Content for SSL (HTTPS) Protocol Concept

SCORM Compliance Concept

Content Structure and Metadata Files for SCORM 1.2 and SCORM 2004 Concept
SCORM API Function Calls Concept
SCORM Data Element Usage Concept
Switch SCORM Versions in Published Packages Concept

Use Content through an LMS Concept

Sections/Concepts Concept
Topics Concept
Assessments Concept
Questions Concept
LMS Groups Concept

Using Debug Mode to Debug LMS Issues Concept

Player Content on iPad Concept

Launch Content from Other Applications Concept

Launch a Document Concept
Launch a Topic Concept

Deploy an HTML Web Site Concept
Deploy Presentation Content Concept
Player Cookies Concept

Convert Player Topics to MP4

Use the Conversion Tool Concept
Convert Player Topics to MP4

Content Player

Overview Concept
Play Content on iPad Concept
Use the Player Concept

View the Outline Concept

Use the Navigation Controls Concept
Resize and Hide the Outline Concept
Filter Content by Role Concept
Perform a Search Concept
Use the Applicable Option Concept

Display Concepts Concept
Use the Player Toolbar Concept
Use the Play Mode Toolbar Concept
Play Content Concept

Play See It! Mode Concept
Play Try It! Mode Concept
Play Do It! Mode Concept

Use Do It! Mode in Firefox Concept

Play Know It? Mode Concept

Know It? Mode Action Types and Events Concept
Enter Text in Know It? Mode Concept
Print Know It? Results Concept

Use Print It! Mode Concept
Answer a Question Concept

View Remediation Concept

Take an Assessment Concept

Use the Assessment Summary Page Concept

Set Player Preferences Concept

Additional Playback Options Concept

View Hyperlinks Concept
Use Sound in the Player Concept
Choose Jump-In Points Concept
View Alternative Paths and Alternative Actions Concept
View Decision Frames Concept

Additional Features Concept

See Also Links Concept
Share Content Concept
Ask an Expert (available in Professional edition only) Concept
Notes (available in Professional edition only) Concept
Provide Feedback Concept

Player 3rd Party Copyright Statements Concept

In-Application Support for Version 12.1.0.2

In-Application Support Overview Concept

Plan for Deploying In-Application Support Concept
Target Application Configuration and Content Creation Concept

Implement In-Application Support Concept

Configure Content Concept

Sources Concept
Application Instances Concept
SmartHelp URL Rules Concept
Global Settings Concept

Integrate Help in Target Applications Concept

Agile CNM Concept
Agile PLM Concept
JD Edwards EnterpriseOne Concept
JD Edwards World Concept
Oracle E-Business Suite Concept
Oracle (Hyperion) EPM Concept
Oracle Fusion Applications Concept
Oracle Knowledge Center Concept
PeopleSoft Concept
Primavera Contracts Management Concept
Primavera P6 Concept
SAP GUI for Windows and SAP GUI for HTML Concept

Import the Transport Files Concept
Customize the SAP Help Menu Concept
Customize the HELP_START Function Concept
Translate the Help Menu Concept
Configure the Gateway URL Concept
Configure Content Segmentation Concept

SAP NetWeaver Portal Concept
Siebel CRM (On Premise High Interactivity and Open UI Applications) with Server Config Concept
Siebel CRM (On Premise High Interactivity and Open UI Applications) with HINT Agent Concept

Install SmartHelp Concept

Manual Installation with the Installer Concept
Unattended Installation Concept

Record a Response File Concept
Reconfigure a Response File Concept
Execute an Unattended Installation Concept

SmartHelp in Knowledge Center Concept
Uninstall SmartHelp Concept
Troubleshooting Concept

Administer SmartHelp Groups Concept

Enable Titles for SmartHelp Concept
Create a Group Concept
Enroll Users in a Group Concept

Knowledge Center Documentation

User and Content Management

Understand the Manager User Interface Concept

Search and Filter Lists Concept
Select (available only in the Professional edition) Concept
Sort Concept
Workgroup option (available only in the Professional edition) Concept
Search for Users

Manage Users Concept

Create a User Concept
Demo: Create a User
User Properties Concept
Set User Permissions
Enable a User as an Expert or Feedback Monitor
Edit/Delete a User Concept
Edit and Delete User Accounts
Search for Users
Import Users Concept

Set Up the Data File Concept
Configuring a Database Connection for Import Concept
Run the User Import Utility Concept
Run the User Import Utility from a Command Line Concept

Enroll a User in Knowledge Paths (available only in the Professional edition) Concept
Assign a Knowledge Path to a User
Assign Dates to Enrollment for a User Group or User
Enroll a User in User Groups (available only in the Professional edition) Concept
Add a User to Multiple User Groups

Manage User Groups (available only in the Professional edition) Concept

Create a User Group Concept
Create a User Group
Edit/Delete a User Group Concept
Enroll a User Group in Knowledge Paths Concept
Assign a Knowledge Path to a User Group
Enroll a User Group in Titles Concept
Enroll a User Group in Titles
User Enrollment in a User Group Concept
Add Multiple Users to a User Group

Manage Knowledge Paths (available only in the Professional edition) Concept

Types of Knowledge Paths Concept
Knowledge Path Demo
Create a Knowledge Path Concept

Create a Single Activity Knowledge Path
Add an Activity Concept
Link Content to an Activity Concept
Add Content to an Activity
Activity Properties Concept
Add Assessments to an Activity
Set Remediation Options for Assessments
Set Remediation Options for Subjects
Create a Curriculum Knowledge Path
Add an Activity to a Knowledge Path
Use the Required Option
Create an Organizational Knowledge Path
Allow Personalized Content
Create an Assessment-Only Activity
Edit/Delete an Activity Concept
Move Activities Concept
Copy Activities Concept
Enroll Multiple User Groups in a Knowledge Path Concept
Enroll Multiple User Groups in a Knowledge Path
Enroll Multiple Users in a Knowledge Path Concept
Enroll Multiple Users in a Knowledge Path
Assign Dates to Enrollment for a User Group or User

Change the Sort Order Concept

Manage Titles Concept

Import a Title Concept
Import a Title
Title Properties (available only in the Professional edition) Concept
Edit Title Properties
Re-Import a Title Concept
Considerations for SCORM-Compliant Titles Concept

Manage Custom User Fields (available only in the Professional edition) Concept

Field Types and Options Concept
Edit/Delete Custom User Fields Concept

Use Knowledge Path Categories (available only in the Professional edition) Concept

Create a Knowledge Path Category Concept
Create Knowledge Path Categories
Edit/Delete a Category Concept

Use Workgroups (available only in the Professional edition) Concept

Create a Workgroup Concept

Workgroup Properties Concept
Username Patterns Concept

Edit/Delete a Workgroup Concept
Enable Multiple Workgroups Concept

Manage the Knowledge Center Server Concept

Server Properties Concept
Purge Data Concept
View Purge History Concept
View Server Settings

Customize the Knowledge Center User Interface Concept

Basic Customization Concept

Create a Customization File Concept
Modify a Customization File Concept
Replace the Graphics Concept

Advanced Customization Concept

Customize Text Concept
HTML Tags in Text Blocks Concept
Customize Graphics Concept
Add a Message to the Home Page Concept
Change the Appearance of Text Concept
Customize Subject Outline Highlight Colors Concept
Change the Frame Border Color Concept

Knowledge Center Cookies Concept
Knowledge Center 3rd Party Copyright Statements Concept

Reports Management

Custom Reports Concept

Reporting Concept

Open the Report List Concept
Open the Reports List
View a Custom Report Concept
View a Report
View Report Details Concept
View Report Details
Modify a Custom Report Concept
Save a Report with a New Name Concept
Save a Copy of a Report with a New Name
Delete a Custom Report Concept
Delete a Report

Filtered Reports Concept

Date Range Filter Concept
Run a Report with a Date Range Filter
User Names Filter Concept

Outline Item Filter Concept
Run a Report with an Outline Item Filter
Playback Mode Filter Concept
Run a Report with a Playback Mode Filter
Report Format Concept
Select a Report Format
Workgroup Filter (available in Professional edition only) Concept

Design a New Custom Report Concept

Create a New Report Concept
Create a New Report
Name a Report Concept
Name a Report
Add Report Groups Concept
Add a Report Group
Remove a Group from a Report Concept
Add Data Columns to a Report Concept
Add a Data Column
Remove a Data Column from a Report Concept
Delete a Report Group or Data Column
Preview a Report Concept
Preview a Report
Save a New Report Concept
Save a Report
Select Report Filters Concept
Set Default Values for Report Filters Concept

Default Values for a Date Range Filter Concept
Create a Date Range Filter
Default Values for a User Names Filter Concept
Create a User Name Filter
Default Values for an Outline Item Filter Concept
Create an Outline Filter
Default Values for a Playback Mode Filter Concept
Create a Playback Mode Filter
Default Values for Workgroup Filter (available in Professional edition only) Concept

Format a Report Concept
Format a Report
Report Options Concept

Export and Import Reports Concept

Export a Report Concept
Export a Report
Import a Report Concept
Import a Report

External Reports (available in Professional edition only) Concept

Create an External Report Concept

External Tools Concept

Microsoft Excel Concept
Crystal Reports Concept
Web Pages Concept

Database Views Concept

Data Types Concept
User Data Views Concept

KPVIEW_USER Concept
KPVIEW_USERGROUP Concept
KPVIEW_USER_USERGROUP Concept
KPVIEW_WORKGROUP Concept

Learning Object Data Views Concept

KPVIEW_LO_STRUCTURE Concept

KPVIEW_AU Concept
KPVIEW_AU_STRUCTURE Concept
KPVIEW_ASSESSMENT Concept

KPVIEW_LO_QUESTION Concept

KPVIEW_QUESTION Concept

KPVIEW_WORKGROUP_LO Concept

KPVIEW_WORKGROUP_AU Concept

KPVIEW_PACKAGE Concept

Knowledge Path and Activities Views Concept

KPVIEW_PATH Concept
KPVIEW_PATH_CATEGORY Concept
KPVIEW_USER_PATH Concept
KPVIEW_USER_ACTIVITY Concept
KPVIEW_ACTIVITY_LO Concept

KPVIEW_ACTIVITY Concept

KPVIEW_SUBJECT_DESCENDANT Concept

Tracking Data Concept

KPVIEW_SUBJECT_LO_SUMMARY Concept

KPVIEW_SUBJECT_AU_SUMMARY Concept

KPVIEW_LO_RESULT Concept
KPVIEW_LO_SESSION Concept

KPVIEW_SUBJECT_AU_DETAIL Concept

KPVIEW_PREASSESS_RUNTIME Concept

KPVIEW_PREASSESS_SUMMARY Concept

KPVIEW_POSTASSESS_RUNTIME Concept

KPVIEW_POSTASSESS_SUMMARY Concept

KPVIEW_ASSESSINSUBJECT_RUNTIME Concept
KPVIEW_QUESTION_INTERACTION Concept

KPVIEW_QUESTION_DETAIL Concept

TOPIC_VIEW Concept
KPVIEW_MENTOR_DETAIL Concept

External Report Properties Concept

Create an External Report Link Concept
Edit and Delete an External Report Link Concept

Standard Reports (available in Professional edition only) Concept

View Standard Reports Concept
Run a Standard Report
Activity List Concept
Assessment Analysis Concept
Knowledge Path Summary Concept
Knowledge Paths for Titles Concept
Skill Assessment Concept
Test It Summary Concept
Usage Frequency Concept
Usage Summary Concept
User Group List Concept
User List Detail Concept
User Progress Concept
Workgroup List Detail (available in multiple workgroups only) Concept
Workgroup Title Detail (available in multiple workgroups only) Concept

Knowledge Center 3rd Party Copyright Statements Concept

Knowledge Center

Overview Concept
Use Knowledge Center on an iPad Concept
Log in Concept

Create a New User Concept

Home Page Concept

Continue Subjects in Progress Concept
View Usage Summary Concept
View Test It! Summary Concept

Knowledge Paths Concept

Knowledge Paths Page Concept

Enroll in a Knowledge Path Concept

Activity List Page Concept
Play a Subject Concept

Resize and Hide the Outline Concept
Open a Concept in a New Tab Concept
Answer Questions in the Outline Concept
Add a Note Concept
Use the Notebook
Share Content Concept
Provide Feedback Concept
Provide Content Feedback

Assessments Concept

Answer Assessment Questions Concept
Answer Know It? Questions Concept
Use the Summary Page Concept
Use the Personalized Content Feature Concept

Search Concept
User Profile Concept
Answer a Question Concept
Answer a Question - Expert
Ask an Expert Concept
Ask a Question - User
Review Feedback Concept
Review Feedback
Monitor User Feedback
Notebook Concept
Use the Notebook
Knowledge Center 3rd Party Copyright Statements Concept

UPK Master Documentation Library

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