When you create a new topic, it inherits the remediation levels for Know It? mode from the defaults set in the Options dialog box. Remediation provides feedback for users when they perform an incorrect action in Know It? mode.

When a user fails to complete a step in Know It? mode, they can see up to four levels of remediation. Of the four levels, you can configure whether any combination of the first three listed in the following content are active for a topic. The fourth level is always active. When users fail to complete a step on the first attempt, they are marked incorrect for that particular step. The following lists the four levels of remediation available, although you can only configure the first three for a specific topic or set global defaults for all new topics.

• Level 1: User told to try again, the bubble informs you that your action was incorrect and to try again.
   
• Level 2: User provided with instructions, the bubble informs you that the action was incorrect and provides instructions for completing the step.
   
• Level 3: User provided with instructions plus action area, the bubble informs you that the action was incorrect and provides instructions for completing the step and a highlighted area indicating where the action should take place.
   
• Level 4: The Step is Completed for You, the bubble informs you that the action was incorrect and states that the action is now being completed for you.

You can view and change the remediation levels assigned to a topic in the Know It Remediation property cell in the Properties toolpane. When activated, the Know It Remediation property cell displays a drop-down list from which you can select and deselect remediation levels. A short description of each level appears at the bottom of the list. You can change remediation levels for one or more topics.

Note: If all of the topics in a multiple selection are assigned the same remediation levels, the levels appear in the Know It Remediation property cell. If the selected topics have different remediation levels assigned, the Know It Remediation property cell appears blank. Levels common to all selected topics appear active in the Remediation drop-down list, and the levels that differ appear grayed out. You can make changes to active or grayed out levels. See Assign a Property to Multiple Documents for more information about changing remediation levels for multiple topics.

Warning! Be careful when changing a property for multiple documents that already contain values for the same property. The new values you enter for the property overwrite any existing values for all selected documents.

Note: Changing default Know It? options in the Options dialog box affects new topics only.

To change the Know It Remediation levels for a topic:

1. Display the Properties toolpane.
    
2. In the Library or Outline Editor, select the topic(s) whose remediation level you want to change.
    
   You can select multiple documents using the standard Windows selection keys (CTRL+click and SHIFT+click).
    
3. In the Topic category, click in the Know It Remediation cell.
    
   A list of remediation levels appears.
    
4. Select a checkbox to include a remediation level or clear a checkbox to remove a remediation level.
    
5. Press ENTER or click outside of the cell.

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