The User Import utility can be used to create new users or update existing accounts in the Knowledge Center database without having to add each user separately using the Knowledge Center Manager. You can easily add large numbers of users as well. 

 

The User Import utility imports a tab-delimited text file (.txt) or an Excel spreadsheet (.xlsx), or uses a database connection to populate the appropriate fields in the Knowledge Center database. Each column of data corresponds to a field in the database. For text and Excel files, the first row in the file must be the header row. You can save the file with any name, but it must be saved with an extension of .txt for text or .xlsx for Excel. When importing using a database connection, you configure a database connection and build a field mapping between the Knowledge Center and the other system. The connection string is stored in a file specified by the user. See Configuring a Database Connection for Import in this section for more information. 

 

Note: Although the User Import utility is used with the Knowledge Center, it is not installed as part of the Knowledge Center. To install the User Import Utility, you must select the User Import Utility during the installation process. This creates a Knowledge Center User Import program group. You can launch the User Import utility with the User Import icon in the program group.


Table of Contents  Back

Import_Users