Answer a Question - Expert

After completing this topic, you will be able to answer a question.

Steps:

1. Click the Answer a Question link.

   Step 1

2. When you access the Answer a Question page, all of the questions that you have already answered appear, in addition to any new questions.

    

   Click the Formatting Cells link.

   Step 2

3. Click in the A field to answer the question.

   Step 3

4. Enter the desired information into the A field. Enter "Yes, you can create your own custom format.".

   Step 4

5. Click the Submit button.

   Step 5

6. Notice the expert's answer under the question. Also notice that the question Status is changed to Complete answer.

    

   Note: The updated status may not show immediately.

   Step 6

7. View the questions that have not been answered.

    

   Click the Show open items only link.

   Step 7

8. Show all questions.

    

   Click the Show all items link.

   Step 8

9. Create a report.

    

   Click the View Report link.

   Step 9

10. Click the Title list.

    Step 10

11. You can view a report on all titles or a specific title for which you are assigned as an expert.

     

    Click the Basic Excel Skills list item.

    Step 11

12. You can limit the report to activity during a specific date range. Limit the report data to activity starting on a specific date.

     

    Click in the From field.

    Step 12

13. Start the report data from August 1, 2014.

     

    Click the 1 in the August calendar month.

    Step 13

14. Leave the To field blank to include all activity to today's date in the report.

     

    Click the Next button.

    Step 14

15. You can sort the report by title or date.

     

    Click the Sort By list.

    Step 15

16. Sort the report by date.

     

    Click the Date of last activity list item.

    Step 16

17. Run the report.

     

    Click the Run button.

    Step 17

18. The Expert Advice Report displays the question and answer activities during the specified date span.

     

    The report includes the subject, activity, and item name for each question. Also included are the names and dates of the user asking the question and the expert answering the question. The expert advice responses are indented under the questions.

     

    If a question was asked while the user was taking the subject, the Activity lists the knowledge path that was open and the Item Name lists the full path to the content item that the user was viewing when they asked a question.

    Step 18

19. Return to the Answer a Question page.

     

    Click the Back button.

    Step 19

20. Click the Home button.

    Step 20

After completing this topic, you are able to answer a question.

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