Order management is the transformation, decomposition, and orchestration of orders and activities (both manual and automated) to streamline the delivery of services. As an order management system, Oracle Communications Order and Service Management (OSM) incorporates business systems and business entities that deal with customers, products, customer orders, and supporting processes (such as billing and payments). OSM receives and recognizes customer orders from order capture systems and coordinates the actions to fulfill the order line items across provisioning, shipping, inventory, billing and other edge fulfillment systems.
Oracle Communications Design Studio for OSM is a design-time configuration application that simplifies the delivery and management of services across multiple systems and work groups.
When modeling orchestration, you can configure in Design Studio the data needed to translate customer orders from disparate input systems, and to coordinate the actions necessary to fulfill the order across the provisioning, shipping, inventory, billing, and other edge fulfillment systems.