Fallout refers to orders that encounter problems during fulfillment and therefore fall out of normal processing. OSM places these orders in Failed state (you can also manually fail orders in the Order Management web client).
When defining order fallouts, see the following topics:
In Design Studio, you associate a fallout name with one or multiple data nodes whose values you will want to review (in the Customer Management web client) when the corresponding type of fallout occurs.
To associate order fallouts with data nodes:
From the Studio menu, select Show Design Perspective.
Click the Studio Projects tab.
Double-click an order.
The order displays in the Order editor.
Click the Fallout tab.
See "Order Editor Fallouts Tab" for more information about the fields on this tab.
In the Name area, click the corresponding Add button.
The Add Fallout dialog box is displayed.
In the Name field, enter a name for the new order fallout.
The name must be unique among fallout types in the same namespace.
Click OK.
The new order fallout is displayed in the Name column. You can select the value in the Name column at any time to edit the name.
Select the new order fallout in the Name column.
Enter a display name for the order fallout.
You can associate the display name that appears in the Task web client with a specific language by using the optional language attribute. Only those languages defined appear as options. For more information about defining languages for use in OSM, see "Defining Language Preferences".
In the Nodes area, click the Add button.
The Order Template Node Selection dialog box is displayed.
Select one or multiple data nodes whose values you will want to review (in the Order Management web client) when this fallout occurs.
You can right-click a data structure definition node to specify a derived complex type.
(Optional) In the Nodes area, click the Remove button to delete the association with the data node.
Click Save.
You can group similar types of fallouts into groups, enabling you to review multiple fallouts together in the Order Management web client when the corresponding types of fallout occur.
To associate order fallouts with fallout groups:
From the Studio menu, select Show Design Perspective.
Click the Studio Projects tab.
Double-click an order.
The order displays in the Order editor.
Click the Fallout Groups tab.
See "Order Editor Fallout Groups Tab" for more information about the fields on this tab.
In the Name area, click the corresponding Add button.
The Add Fallout Group dialog box is displayed.
In the Name field, enter a name for the new fallout group.
The name must be unique among fallout group types in the same namespace.
Click OK.
The new fallout group is displayed in the Name column. You can select the value in the Name column at any time to edit the name.
In the Name column, select the new fallout group.
Enter a display name for the fallout group.
You can associate the display name that appears in the Task web client with a specific language by using the optional language attribute. Only those languages defined appear as options. For more information about defining languages for use in OSM, see "Defining Language Preferences".
In the Fallouts area, click the Add button.
The Select Fallouts dialog box is displayed.
Select one or multiple fallouts to group together.
(Optional) In the Fallouts area, click the Remove button to delete the association with the data node.
Click Save.