Self-Service Application Guide for Oracle Billing Insight > Overview of the Self-Service Application >

About This Guide

This guide is intended as a reference for programmers who are planning the customization and implementation of the Self-Service application for an organization; it is not an end-user guide.

The Self-Service application is preconfigured with Oracle Billing Insight, and contains the general use case functions and user interface described in this guide. This guide describes the functionality of both the Business Edition and Consumer Edition of Oracle Billing Insight. Features that vary between editions are noted. Use case functionality can also vary by user role and data, such as billing and business hierarchy contexts, and these variations are also identified in this guide.

Some use cases described in this guide are also viewable from within the Assisted Service application by agents assisting business and consumer users. For details about the Assisted Service application, see Assisted Service Application Guide for Oracle Billing Insight.

All use cases in the Self-Service application assume that data has been loaded into Oracle Billing Insight. For details about loading data, see Administration Guide for Oracle Billing Insight.

For information about creating a custom implementation of the Self-Service application, see Implementation Guide for Oracle Billing Insight.