Resetting your password

1. Open the InForm Login page.
2. Click the Forgot Your Password link.

   The Reset Password page appears.

3. In the User Name field, type your InForm user name.
4. Click Reset Password.

   The Reset Password page refreshes, and displays a message that an email with instructions for resetting your password has been sent. The email, which is sent to the email address that is associated with your InForm user account, contains a link that you use to reset your password. The link is valid for 24 hours.

5. Click Return to Login page.

   The Login page appears.

6. In the email, click the link to reset your password.

   A new version of the Reset Password page appears with fields for you to enter your new password.

   A message appears on the Reset Password page if the link has expired. You may generate multiple reset password links, however, only the latest one is valid. If you try to use an earlier link, an expired reset password message appears on the Reset Password page.

7. In the Password and Confirm Password fields, type your new password, and click Submit.
   • If the entries in the Password and Confirm Password fields match, and they meet the password complexity requirements configured for your study, the Reset Password page refreshes, and displays a message that your password has been successfully reset. The password reset link is no longer valid.
   • If you do not submit the new password information within 20 minutes of accessing the page, the Password Reset page clears the Password and Confirm Password fields. An error message does not appear.
8. Click Return to Login page.

   The Login page appears.

9. Use your new password to log in to the InForm application.