Conversational Ordering

Conversational ordering allows workstation operators to add specially configured menu items for guests who order these items in no particular sequence. For example, in a coffee shop, the workstation operator requires the following items:

• Drink Type (Espresso, Latte, Mocha, Tea)

• Drink Size (Small, Medium, Large)

• Drink Temperature (Hot, Iced)

• Condiments or Modifiers (Whipped Cream, Cinnamon, Skim Milk)

When using conversational ordering, the workstation operator adds the order as a guest states items (for example, an iced mocha, medium size, with whipped cream), improving Speed of Service (SOS), ease of ordering for guests, and overall order accuracy.

Setting up conversational ordering consists of completing the tasks listed in the following table:

• Creating Menu Item Master Groups

• Configuring Menu Level Sets

• Configuring Menu Item Classes

• Setting Menu Items

• Creating Front of House buttons