Follow Me extends the functionality of the suspend and resume feature in Simphony. Follow Me allows workstation operators to use suspended checks across workstations in the same revenue center. This feature increases speed of service in a typical pub and fast casual restaurant environment.
For example, a pub may have three workstations and up to twelve bartenders working simultaneously. Each bartender can sign in and sign out on any workstation. A bartender can begin a check on workstation 1, prepare a drink, and then log on to workstation 2 to resume the check. The check is suspended on workstation 1 and automatically resumed on workstation 2. Any menu items, discounts, and service charges that were added on workstation 1 appear on workstation 2. A check can be open on only one workstation at a time.
The journal logs the suspend and resume history of each check and lists the workstation on which the suspend and resume transaction was performed.
Related Topics
Parent topic: Guest Checks