Configuring Table Suggestion Factors

The Table Suggestion process uses several optional factors to determine the next parties to seat, and the tables that the Table Management System (TMS) suggests for seating. Although the table suggestion factors all work together, Oracle Hospitality recommends that you use only a few factors initially to become accustomed to how the listing and suggestion process works for the property.

1. In the EMC, select the Enterprise, property, or revenue center, click Setup and TMS Parameters.
2. Click the Table Suggestion tab.
3. Use the arrow buttons to move and rank the suggestion factors. The factor order alters the table suggestion calculations.

   Table 20-11 Table Suggestion Factors

   Table Suggestion Factor	Places a Greater Value On ...
   Reservation Waiting	Reservations that have been waiting longer than other requests in the seating order.
   Waiting Past Quote	Reservation or walk-in requests where the request has been waiting longer than their scheduled seating time or quoted wait time.
   Reservation Waiting Past Quote	Reservation requests where the request has been waiting longer than the scheduled seating time.
   Reservation Greeted	Reservation requests where the party has arrived and hosting staff greeted them.
   Reservation	Reservation requests versus non-reservation requests (walk-ins) in the seating order.
   VIP Waiting	Reservation requests where the party is designated as a VIP and have been waiting versus non-VIP reservation and walk-in requests that have been waiting in the seating order.
   VIP	Reservation and walk-in requests where the party is designated as a VIP in the seating order.
   Table Dirty	Any table marked as Dirty.
   Table Paid	Any table marked as Paid.
   Server Check Count	Any server based on their current service check count (open and closed).
   Server Cover Count	Any server based on their current service cover count.
   Server Efficiency	Any server based on their Server Efficiency Rating.
   Server Last Assigned	Any table based on the table’s current server assignment and the time since the server received a new table seating.

4. Click Save.