If a system unit has a defect, the terminals connected
to it cannot release the currently worked on guest checks to other terminals.
In this case, there is the option to unlock the locked
GCs of this client and make them accessible for other clients.
The unlocking of GCs may only be carried out if the
system unit is irreversibly defect and will not work for a long period. Do not
use the function Unlock GC if the clients of this system unit are only
temporarily offline.
ATTENTION!
AFTER AN "UNLOCK GC", ALL CLIENT DATABASES AT
WHICH GCs HAVE BEEN UNLOCKED DEFINITELY HAVE TO BE RELOADED.
Do not use the function "Unlock
GC" if the clients are offline and will be online again within a short
period.
Click on the image to receive further help on Internal Guest Check Processing.
MISTAKE!!! In the hurry, the GCs at Terminal
4 are unlocked.
MISTAKE!!! The client database for Terminal
4 is not reloaded.
After the unlocking of the GCs, everything
seems alright.
Later, Terminal 4 is online again.
By this wrong "Unlock GC"
procedure, the price for the items at Table 15 has been booked twice. In this
case, the difference between the money and the items cannot be found out anymore.
For this reason, make definitely sure that
the correct order of the necessary steps is adhered to.